Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What does "awaiting resubmission" mean in the ecosystem service desk?

Pankaj Jangid Community Leader Nov 19, 2020

Screen Shot 2020-11-19 at 7.03.48 PM.pngI am getting this status few minutes after submission. And I don't know for whom the system is waiting - me or the ecosystem support staff.

1 answer

0 votes
Jack Community Leader Nov 19, 2020

Hi Pankaj, this would be (i think) associated with how the workflow was set up. Awaiting Resubmission is a status in the workflow. It may be that it is either the initial status where all issues of that type land (unlikely) or it may be there is some automation involved that is transitioning the status to this status based. upon some conditions.

Things to check:

  • analyze the workflow - project settings > workflows
  • analyze your automation - project settings > automation and look for a rule that might be associated w/ this action
  • talk to the project admin that oversees this project
Daniel Ebers Community Leader Nov 22, 2020

I understood it that way that this happens for requests you put on "ecosystem" - Atlassian's own portal?
If so, don't hesitate to ask along your opened request. More than a "this is a super confidential information and I won't tell you", which it is probably indeed not, just cannot happen :)

In case it is an environment you control all of the steps Jack mentioned apply, of course.

Like Pankaj Jangid likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,104 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you