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What does "awaiting resubmission" mean in the ecosystem service desk?

Pankaj Jangid Community Leader Nov 19, 2020

Screen Shot 2020-11-19 at 7.03.48 PM.pngI am getting this status few minutes after submission. And I don't know for whom the system is waiting - me or the ecosystem support staff.

1 answer

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Jack Community Leader Nov 19, 2020

Hi Pankaj, this would be (i think) associated with how the workflow was set up. Awaiting Resubmission is a status in the workflow. It may be that it is either the initial status where all issues of that type land (unlikely) or it may be there is some automation involved that is transitioning the status to this status based. upon some conditions.

Things to check:

  • analyze the workflow - project settings > workflows
  • analyze your automation - project settings > automation and look for a rule that might be associated w/ this action
  • talk to the project admin that oversees this project
Daniel Ebers Community Leader Nov 22, 2020

I understood it that way that this happens for requests you put on "ecosystem" - Atlassian's own portal?
If so, don't hesitate to ask along your opened request. More than a "this is a super confidential information and I won't tell you", which it is probably indeed not, just cannot happen :)

In case it is an environment you control all of the steps Jack mentioned apply, of course.

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