Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

What could be the reason, that non of the issues created in our projects are displayed in the Board? Edited

alltough our board filters, status and workflows are correctly configered.

 

Solution:

At the end we had to recrute an external consulter and found the problem, it was an difault obstacle hard to find. due to permanent updates of our jira system, as we do have the cloud version, the new projects had a totaly useless extra defoult filter for scrum sprints integrated in the default kanban boards. a filter by "version"/ as we don't use versions, non of our issues had one and therefor non issue was shown in the board. some extremly counterproductive default setting change which costed me now one week of work and money for en external consulter...

3 answers

3 accepted

0 votes
Answer accepted

Hi Florian

I thinks its going to be difficult to answer, as this is such a open ended question.

If your filters etc. are correct, the intuitive answer is that you have not created your issues correctly (i.e. to match your criteria) - perhaps some default field value which you didn't notice could be a factor (this is a long shot of course but as a new user its not beyond the realm of possibility)?

What troubleshooting have you done?  E.g. have you removed all filters to see if some or all of your issues display?  If so, experiment with the filters to see what actually is causing the problem.  If you can give more details on what you have tried, it may help others to help you.

Regards

Mark

every new project I or some other admistrator opens, has the same problem. allthough all the settings are default settings our issues do not show up neither in the board nor in the backlog. on the other hand, we do not have this problem with half year old projects., there all new created issues desplay correctly in the backlog or the board. could this have some thing to do with som general settings of our jira?

0 votes
Answer accepted

Mark had some good suggestions. There is also this article to help you troubleshoot:

https://confluence.atlassian.com/jirakb/issues-are-not-appearing-in-boards-779159013.html

For more specific assistance it might help if you share a screenshot of your board config.

0 votes
Answer accepted

Ad the end we had to recrute an external consulter and found the problem, it was an difault obstacle hard to find. due to permanent updates of our jira system, as we do have the cloud version, the new projects had a totaly useless extra defoult filter for scrum sprints integrated in the default kanban boards. a filter by "version"/ as we don't use versions, non of our issues had one and therefor non issue was shown in the board. some extremly counterproductive default setting change which costed me now one week of work and money for en external consulter...

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,375 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you