Weak performance of Trello Butler automation

[Lourdes Rodriguez Rivas]

Hi,

we have an automation rule that fails from time to time, show you the error message: 

Butler could not run your rule when a card in list "xxxxxxxx" is added to list "yyyyyyyy", post to url "https://hook.integromat.com/jvouripeuqqq2clbn82wj3mhjkc8pue9" with payload "{ \"Nombre\": \"{{%Nombre}}\", \"Apellido\":\"{{%Apellido}}\", \"Correo job\": \"{{%Correo job}}\", \"Correo personal\": \"{{%Correo Personal}}\", \"OU\": \"{{%Organizational unit}}\", \"Departamento\": \"{{%Departamento}}\", \"Card Name\": \"{cardname}\", \"Card ID\": \"{cardid}\"}" via Butler

With the information, the system sends us we are not able to identify why is this happening, can you pls help us?

Thank you

[Hana Kučerová]

Hi @Lourdes Rodriguez Rivas ,

have you tried contact to Atlassian support about this? I would love to help you, but it is very hard to tell, what's going on just based on this error message.

[Lourdes Rodriguez Rivas]

Hi @Hana Kučerová !

Can you pls tell me how can I contact Atlassian support?

Thankyou!

[Hana Kučerová]

Hi @Lourdes Rodriguez Rivas ,

you should be able to create support request here -> Contact support.

[Lourdes Rodriguez Rivas]

Thankyou

[Hana Kučerová]

@Lourdes Rodriguez Rivas It would be great if you can later provide us with the information, what was the problem and if you were able to solve it. Thank you.

[Lourdes Rodriguez Rivas]

Sure!