We have Jira Cloud standard license can we create contributor role for external user without license

Ranosys Dev February 26, 2024

We have Jira Cloud standard license , can we create a contributor role and assign to external user do it required the license.

2 answers

1 vote
Sebastian Krzewiński
Community Leader
Community Leader
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February 26, 2024

Hi @Ranosys Dev 

 

All users that need to have ability to "work on issues" (e.g. be assigned to a ticket) must have assigned license. 

 

Regards,

Seba

Ranosys Dev February 26, 2024

@Sebastian Krzewiński 

Thanks for your response. 

Is there any way to assign view only permission for the external user without assigned the license.

 

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

Hi @Ranosys Dev 

 

Please read this doc how to make jira software cloud public open - https://support.atlassian.com/jira-cloud-administration/docs/prevent-or-remove-public-access/

 

2nd option is to have Jira Service Management in your organisation but is recommend for solving customers (externals without license) issues. Not assign customers to the tickets.

 

Regards,

Seba

0 votes
Marc Koppelaar
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February 26, 2024

Hi @Sebastian Krzewiński 

Contributor role is only applicable for users with a Jira Software license, then they can be contributor on Jira Service Management project.

 

Ranosys Dev February 26, 2024

@Marc Koppelaar : 

When we tried to setup Jira Service Management project it is saying 14 days trial .

Is there any separate license require for setup Jira Service Management project.

 

 

 

Sebastian Krzewiński
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2024

@Ranosys Dev you need to enable new product (Jira Service Management) in your organisation. You can have it for free for 3 agents (users resolving issues). Please see details - https://www.atlassian.com/software/jira/service-management/free

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