We don't have support when we have a commercial licence

licence number : SEN-7885017

Support request could not be submitted

  • Ocurrió un error al entregar la solicitud de asistencia. Compruebe la configuración del correo electrónico. Puede ver más información en los registros.

If necessary, you can review your email server configuration here.

Your request was saved locally and can be accessed in the request form. Alternatively, please generate a support zip file and attach it to a support request which you can create via support.atlassian.com.

3 answers

You say "JIRA is not able to access itself through the configured Base URL" and  "I've changed jira from http to https"


There's three things:

1.  You must change the base url to match - i.e. include the new httpS: on the front.  Apologies if you have, but the last time I ran into this, I did not ask, and we spent ages going around in circles before the admin said they had not changed it.

2. You have to have the right certificates in the JRE keystore so that JIRA can do the SSL handshake (yes, it has to handshake with itself)

3. If you are behind a proxy, check that the scheme, port and proxyname are correct.  Switching to https usually means a secure scheme and port 443

0 vote

You probably do have support, this is just an error in trying to send the report to Atlassian.

This usually happens when the file is too big for a mail server, but without reading the logs for the exact error, we can't really say.

It suggests you can go to https://support.atlassian.com and upload the request files there - that does not rely on a mail server, so it should work fine.

0 vote
Ann Worley Atlassian Team Jul 19, 2017

You do have support via the Community, please let us know what we may help with.

Here are details of the support channel change for Server starter licenses: We’re updating our support offering for server starter (10-user) licenses


I can't paste my problem because of
:Your reply was not accepted. Please check for inappropriate language or spam.

JIRA is not able to access itself through the configured Base URL. This is necessary so that dashboard gadgets can be generated successfully. Please verify the current Base URL and if necessary, review your network configurations to resolve the problem.

I've changed jira from http to https

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