Views for multiple projects for agents

[Leonhard Kämmerer]

Dear Jira-Team,

we are in test period of jira ServiceDesk within our self-hosted jira software instance.

Currently I'm trying to create a combined view of tasks from a SD-project with those of a Jira Software project. The second one is from category "bussiness".

Depending on our company structure, the project managers will get the licenses for SD-agents to commuinicate with the customers in most cases.

At the same time they have to manage the internal software projects as well. Those internal projects are often conntected to SD-projects because of the same actual project. (For example a relaunch of a webpage has to be managed interally for development and in SD to provide a platform for the customer).

In my admin profile I can create a kanban board to combine multiple projects and their tasks.

My questions are:

1) Is there a function for agents to create boards to combine the tasks of multiple projects?
Are those boards configureable as "personal" as well as company-public?

2) Is there another way for agents to see a summary of internal and customer-related projects (ServiceDesk projects)

Thank you very much for your support.

[Ignacio Pulgar · Accepted solution]

1. Agents can view Jira Software boards just if they count with a Jira Software license. Both Kanban and Scrum boards may be set to be private or public: their visibility is the same set on the board's filter.

2. As an alternative to boards, you may create a dashboard which used multiproject filters to feed its gadgets.

[Leonhard Kämmerer]

Thank you very much, I found the problem with your reply.
Currently my Test-agent doesn't have a Jira software license.

That will fix this I believe.

Thanks!

[Ignacio Pulgar]

Was it fixed? If so, would you mind accepting my answer?

[Leonhard Kämmerer]

yea, sorry.
I didn't Ththink about that.

[Jack Brickey]

@Leonhard Kämmerer, welcome to the community.

1. Yes users can create boards which spans multiple projects. What is included in a board is defined by the filter. So for example the filter might be: project in (abc, xyz, qrs) and issuetype in (bug, story)
2. You can use Dashboards which, similar to kanban/scrum boards, are based upon filters.

[Leonhard Kämmerer]

But for now I was not able to see a board created by an admin as agent, as well as create a board as agent.