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Viewing the comment recorded on a flagged issue

Kirk Anger Dec 04, 2017

With regard to the flagging functionality in JIRA, we can now query to find the list of flagged issues. 

 

What I'm wondering is how I can also see the comment that was recorded at the time the Impediment was recorded? 

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Warren Levy Community Leader Dec 04, 2017

Hi Kirk

As far as I'm aware (looking at a Jira Task which has been flagged), the comment is "just a comment", the same as any other comment. It's like when you transition a Task and you get a pop-up dialog, one of the fields is comment, which just adds to the list of comments.

I'm not aware of a way of distinguishing which comment goes with the flag, because the comment isn't even mandatory.

Kirk Anger Dec 04, 2017

That is unfortunate. It's a great feature to be able to visibly flag issues within a sprint, but the next logical questions are:

Why was it flagged?
How can I clear the blocker?

Warren Levy Community Leader Dec 04, 2017

Generally, but not always, the most recent comment would relate to why it's blocked. I've just randomly opened 2 issues in our current sprint that are blocked - 1 doesn't have a comment and the other (from my deduction) had the "flagged comment" as the 2nd most recent i.e. someone has added another comment after the flagged comment. 

Kirk Anger Dec 04, 2017

Of course. That's why I was hoping that it wasn't stored as just a standard comment and could be pulled out separately. 

When I run an issue search for flagged issues in the current sprint and bring in a column for comments, I'm not seeing anything, even though there are comments on the flagged issues - do you know why that might be?

Flagged Issues.png

Warren Levy Community Leader Dec 04, 2017

I'm using the Cloud version and it doesn't even allow me to select Comment as a column.

If you think about it, how would they be able to show the Comment field at all? I've seen Tasks with 50 or 70 Comments - there is no way they could show that in the Search screen

Kirk Anger Dec 04, 2017

I was hoping it would allow me to see at least the most recent comment, which would get me what I need, for most of the flagged issues anyway.

The same happens if I bring in the 'Latest Update' as a column - it's blank. 

Thanks for your help.

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