Our Vendor "1 Solutions" is changing their email address from email@example.com to a new email address: firstname.lastname@example.org.
They can't seem to change their email address. I have logged in to Administration, found their User and did the "Suggest Change" option and entered their new email address.
On their current email address: email@example.com - they receive a notification letting them know that "We've noticed you've recently changed the email for your Atlassian account. To conirm the change, please check firstname.lastname@example.org to verify this address and complete updating your account." It says that an email is going to their new email to confirm the change: email@example.com. The problem is - that last email never arrives. We've checked the spam folders along with the Inbox.
What should we do?
Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events