Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Vendor can't change their email address

Our Vendor "1 Solutions" is changing their email address from 1.solutions@gmail.com to a new email address:  qa_team@1solutions.com. 

They can't seem to change their email address. I have logged in to Administration, found their User and did the "Suggest Change" option and entered their new email address.

On their current email address: 1.solutions@gmail.com - they receive a notification letting them know that "We've noticed you've recently changed the email for your Atlassian account. To conirm the change, please check qa_team@1solutions.com to verify this address and complete updating your account." It says that an email is going to their new email to confirm the change: qa_team@1solutions.com. The problem is - that last email never arrives. We've checked the spam folders along with the Inbox. 

What should we do?

1 answer

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Do you use Jira Cloud with Microsoft Teams?

Hi, Jira users! Do you use Jira alongside Microsoft Teams? We want to hear how you’ve used the power of Jira Cloud and Microsoft Teams (via the Jira Cloud for Microsoft Teams app) to achieve a team...

527 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you