VM to email subject line issue

Peter Hitchcock
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March 12, 2024

VM Email from outside vendor / Cannot create request

Jira Error Message:

Request could not be created. Please Check the fields have been correctly filled in. Please provide a valid value for field 'Subject'


there is a valid subject line:

example: New voicemail from James Claire vis 044 ALL RG

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Christopher Maxwell
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March 12, 2024

Hi @Peter Hitchcock  and welcome to the Atlassian Community Forums!

Are you able to create an issue directly in the project (permissions)?

Do you have any conditions/validators set up?

Can you post a screenshot of your email message field mapping?

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