We use JIRA and Agile to develop and maintain our products.
Our customers create JIRA support tickets, change requests etc. and we use JIRA / Agile to create internal development tasks for new projects.
I want to use Portfolio for project management.
I don't want to expose estimates and remaining effort to our customers.
What is the best practice for tracking time and effort given that we do not want to share all this detail with our customers. There doesn't appear to be a way to selectively hide the work log or Time Tracking details from one group of users.
Is the only option to create a new internal ticket for each customer created ticket and link them?
Is there any support for automating this in the cloud hosted / ondemand service?
JIRA Portfolio or Agile won't help you with this. You can hide work logs by restricting them to certain groups or roles (using the Viewable By option) but that won't hide the Original estimate.
That is the best option you have on Cloud I think.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs