We use JIRA and Agile to develop and maintain our products.
Our customers create JIRA support tickets, change requests etc. and we use JIRA / Agile to create internal development tasks for new projects.
I want to use Portfolio for project management.
I don't want to expose estimates and remaining effort to our customers.
What is the best practice for tracking time and effort given that we do not want to share all this detail with our customers. There doesn't appear to be a way to selectively hide the work log or Time Tracking details from one group of users.
Is the only option to create a new internal ticket for each customer created ticket and link them?
Is there any support for automating this in the cloud hosted / ondemand service?
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
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