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Using Jira Automation can I set an action to assign the issue to a Custom field

On the project I have a custom field "QA Responsible"of the type - User Picker (single user).

Now I want to use Jira Automation so that

when issue transitions 

the Assignee of the issue changes, to the value from the field "QA Responsible".

I have configured the below , but not getting the desired results



2 answers

1 accepted

0 votes
Answer accepted
John Funk Community Leader Jun 01, 2020

Hi @vshah ,

Are you able to assign the issue to the user doing it manually? It looks like the user you are trying to assign the issue to by Automation does not have that permission. You can verify with the Assignable User permission in the Permission Scheme attached to the Project. 

@John Funk

Yes John I am able to assign/reassign /unassign issues manually.

Also the user to whom the automation is trying to assign:

- has the requisite roles

- and can be assinged the issue manually.

I think this is something to do with the custom field , after modifying the formula the assignee field is getting blank - unassigned and the audit log is showing success.

So probably, automation is not identifying the value from the custom field 'QA responsible' which is User Picker (single user) type.

John Funk Community Leader Jun 01, 2020

Probably so. Can you share a screenshot of the details of when you are setting the value of the field?

QA Responsible field value :Before



before.pngAfter selection.png

John Funk Community Leader Jun 01, 2020

Sorry - I meant the details of the Rule itself - for the Then Assign issue to component. 

John Funk Community Leader Jun 01, 2020

Your syntax is wrong there.

I think I would rather do an Edit issue component instead of Assign the user.

Then you can edit the Assignee field to copy from the QA field. If that doesn't work out we can go back to the this option and work out the syntax. 


In edit issue,  we dont have the option to update the assignee to a custom field. So I chose to Assign the Issue. Can you help me with the syntax ?


John Funk Community Leader Jun 01, 2020

Choose the Copy From option from the three dot menu on the right. 

Wow. It worked. Thanks a lot John.

John Funk Community Leader Jun 01, 2020

You sound like my wife when I fix something around the house without burning it down. hahaha. 

You are welcome. I am sorry it took so long to get you to a solution.  :-)

Like vshah likes this

@vshah could you show me the rule that works. trying to do the same :) 

Assign to QA reposn (custom field).png


@René Lind 

Let me know if you require anything else

Thanks for the reply @vshah 

Here is the rule i am trying 

In en Epic there is a field called Teknikere. Its at "User Picker (multiple user) 

If that is updated i want specific issues attached to the epic to be reasigned to the first user in teknikere.

Its not working yet so any adwise would be greatly appreciated. 

Regeards René 


This is the rule so far


This one looks tricky. Note sure if this is supported by Jira as of now.

@John Funk can you look into this ?

John Funk Community Leader Sep 24, 2020

I don't know of any way that automation could know which is the first value selected in the list. 

You could probably create another rule that walks down the chain of people in the list and set the value of a new custom X user picker field.

Something like this for the multipicker Teknikere field:




The rule would say if the value for Teknikere changes then have an If/Else:

If John, set new custom field X value to John

Else if Vshah, set custom field X value to Vshah

Else if René, set custom field X value to René 

Then you could assign the card to the user based on the value of the custom field. 

Hi @John Funk I am experiencing a similar issue. Below is the rule I have. 


The Developer is a custom single user picker field in the Next Gen project. According to the History the value has been assigned, however, the actual field is still blank. The problem is only with user picker fields. All other types are working correctly. I wonder if that has something to do with the NextGen project. Any ideas?

John Funk Community Leader Dec 15, 2020

Yes, it is probably because it is a Next-gen project. 

Try using this code:

"fields": {
"assignee": {{issue.Developer. accountId}}

It's still not working. I think it's just one of the limitations of the Next-Gen project. At least for now. 

John Funk Community Leader Dec 15, 2020

Can you share a screenshot of what you have? 

Maybe use the custom field id, too, like this:

"fields": {
"assignee": {{issue.customfeild_16999. accountId}}

Where 16999 is replaced with the id for your custom field. 

I used with the name. According to Atlassian, you can now use custom field name. 


"fields": {
"Developer": {
"value": {{issue.assignee}}

Basically, what I'm trying to accomplish is when the developer moves the issue from To Do to In Progress, the issue should automatically assign it to the developer and also set the Developer custom field to the developer. It's used to track the original developer.

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