On the project I have a custom field "QA Responsible"of the type - User Picker (single user).
Now I want to use Jira Automation so that
when issue transitions
the Assignee of the issue changes, to the value from the field "QA Responsible".
I have configured the below , but not getting the desired results
Hi @vshah ,
Are you able to assign the issue to the user doing it manually? It looks like the user you are trying to assign the issue to by Automation does not have that permission. You can verify with the Assignable User permission in the Permission Scheme attached to the Project.
I think this is something to do with the custom field , after modifying the formula the assignee field is getting blank - unassigned and the audit log is showing success.
So probably, automation is not identifying the value from the custom field 'QA responsible' which is User Picker (single user) type.
Thanks for the reply @vshah
Here is the rule i am trying
In en Epic there is a field called Teknikere. Its at "User Picker (multiple user)
If that is updated i want specific issues attached to the epic to be reasigned to the first user in teknikere.
Its not working yet so any adwise would be greatly appreciated.
This is the rule so far
I don't know of any way that automation could know which is the first value selected in the list.
You could probably create another rule that walks down the chain of people in the list and set the value of a new custom X user picker field.
Something like this for the multipicker Teknikere field:
The rule would say if the value for Teknikere changes then have an If/Else:
If John, set new custom field X value to John
Else if Vshah, set custom field X value to Vshah
Else if René, set custom field X value to René
Then you could assign the card to the user based on the value of the custom field.
Hi @John Funk I am experiencing a similar issue. Below is the rule I have.
The Developer is a custom single user picker field in the Next Gen project. According to the History the value has been assigned, however, the actual field is still blank. The problem is only with user picker fields. All other types are working correctly. I wonder if that has something to do with the NextGen project. Any ideas?
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