Users not receiving notification emails

[Deleted user]

User meenakshi.garg@endclothing.com is not receiving notification emails from Jira projects at all other users are not affected our platform is https://endlondon.atlassian.net/

Can someone assist in rectifying this issue ASAP please?

@atlassiansupport 

Thanks,

Jon Maguire.

jon.maguire@endclothing.com

[Deleted user · Accepted solution]

I logged a call with Atlassian and they confirmed the emails were bouncing internally their end and cleared the fault and now all is working fine.

[Liam - DevSamurai]

Hi @[deleted] ,

Have you tried to fix this issue in personal setting yet, if not maybe you should take a look at this: https://support.atlassian.com/jira-software-cloud/docs/manage-your-jira-personal-settings/

You also might want to check your email spam inbox or settings to see if there are some mistakes in your email setup.

[Deleted user]

Thanks for the reply @Liam - DevSamurai  I have checked all of the mentioned in your reply and all setting are as they should be thanks. I read somewhere that it could be something to do with a suppressionlist that I do not have access to and needs to be cleared by Jira?

[Liam - DevSamurai]

I also read it, maybe you need some technical help from Atlassian Team