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Users not receiving notification emails

Some of our users are not receiving notification emails. 

Some details: 

  • Does this happen only to a project?
    • We only have 1 project
  • Are the users receiving any email from other projects?
    • NA
  • The users do not receive any email notification what so ever?
    • Correct, no email at all
  • Do other users receive notifications for the actions these specific users fail to receive
    • Yes, everyone else

 

It looks like the fix (clearing the suppression list) provided in this ticket worked for some users: 

https://community.atlassian.com/t5/Jira-Software-questions/Some-users-not-receiving-email-notification/qaq-p/1772563

Could you please check our account and clear the user suppression list for our account? 

Cheers, 

Mathieu 

1 answer

1 accepted

0 votes
Answer accepted

Hello @mathieu_girolet 

Welcome to the community.

This is a community of Jira users. You should open a support case directly with Atlassian Support to address your issue.

https://support.atlassian.com/contact/

Thanks for your help Trudy, support ticket raised and solved :) 

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