Users Aren't Receiving Email Notifications

[Premiere Creative]

I have our Jira system configured so that all users in a particular Group will receive email notifications when updates are made to tasks (the description, comments, etc.). Two of my team members told me that they aren't receiving emails for these updates. I used the notification scheme tool and can confirm that they should be receiving emails. I asked them to check their spam folder, but no such luck. 

Is this a configuration issue? An issue with my team's email service provider? 

[John Funk · Accepted solution]

Hi @Premiere Creative  - You should probably submit a help ticket to Atlassian - sometimes emails end up on their black list.

[Premiere Creative]

Hi John, We currently use a Jira Server start license, which Altlassian says it no longer provides personal support for. How do you recommend we approach? 

[John Funk]

Let me see is I can get someone from Atlassian to take a look here.