Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

User icons missing from Cloud instance


Some users are experiencing issues with profile icons missing. User with same permission can see icons / other cant.  We have tried clearing browser cache but still no joy. Can any body help here please? 1e36adae-2879-4c37-88fb-bed21904e238.jpg223b7e2f-67ac-4f76-935a-24f2f23968f6.jpg

2 answers

1 vote
Jack Community Leader Jan 28, 2021

The first thing I would try is another browser and/or clear cache on current browser.

0 votes

Hello @Matthew Barber ,

when we see the shared screenshot. all those images are broken.


1. Images or not loaded completely

2.  or images path is changed / deleted / unable to fetch.


Check in Incognito / other compatible browsers.

if worked. you can "Refresh" the current browser by deleting History and cookies.

If Not, you can raise a support ticket


Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,105 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you