Is there a comment option in the "more" dropdown?
Are you sure Lindsay has "create comment" permission?
Do other people get to comment on the issue?
Could there be a workflow property on "in progress" modifying the permission?
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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