My users can't sign in from Teams when they wanted to create an issue. The error code provided is: 1run45i
I also got this error when trying to add it to a team channel: NYDTC6
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Sorry to hear about this problem. I would like to try to investigate this problem more closely, but in order to do that I have had to create a support case on your behalf. You can access this support case over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-653388
We have requested your consent there in order to look more closely at your environment to better understand what might be causing this problem.
Upon review Stefan found that some users could encounter problems here due to the way the Microsoft account could permit aliases of accounts. In this case, having those users login to Jira Cloud without using the Microsoft account option was one way to work past this problem.
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
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