We are using Jira for service management and also project management (Jira software), the same clients where we attend tickets we develop software projects, I need to know the client realted to the project, the main list of clients is information that I already have in the Organizations and clients jira service management. Exist some way to use that field/data from Jira software?
Thanks in advance.
Thank you for reaching out to Atlassian Community!
Customers can view tickets only from the customer portal and currently, Jira Software doesn’t have such functionality.
In order for customers to watch and receive updates regarding a ticket in Jira Software, they must have a license.
In case you just need to view customers related to the Service Management ticket, you can use a “User Picker (multiple users)” custom field and then add the customers there, but they won’t receive any notifications and they won’t be able to view the ticket.
If that’s not what you need, can you let us know more details about your use case?
Hello @Angelica Hernandez
remembering a similar case we had some weeks ago there is no other way than to duplicate the data. The reason is that "Organisation" field is not usable in Jira Software - there was the idea back then to copy data from Organisation to a temporary field for further use in Jira Software.
From my point of view the presented solution with a custom field is not so much different but it would save some time needed by crafting automation rules.
But as to the core of your question, I do not think there is an option without duplicating the data.
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