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Use of templates fro new tickets

I'd like to use a template like the one below when creating new user stories but can't see how to do it.    Any ideas?  

User Story

"As a" [User]

"I would like to" [Action]

"So that" [Benefit to user]


Acceptance Criteria

"Scenario 1: [Description]"

"Given" [Situation / Prerequisite]

"When" [Action]

 "Then" [Outcome]


"Scenario 2: [Description)"

"Given" [Situation / Prerequisite]

"When" [Action]

"Then" [Outcome]

3 answers

1 accepted

0 votes
Answer accepted
John M Funk Community Leader Jun 13, 2022

Hi Bob - Welcome to the Atlassian Community!

We created  custom Paragraph type fields for those. Then you can paste your "template" into the Default value for the custom field. 

If you want that used in the description, you can add an automation rule to copy the value from the custom field into the Description field. 

1 vote

Hi, @Bob Clarke !

If you`re open to plugins, you can use Forms&Checklists for Jira

Create a new field for every step you mentioned in the question and add form logic to make it dynamic.

Also, you can add the form to the issue automatically.


Hi @Bob Clarke and welcome to the community?

Before you go down this path, it is a good idea to ask yourself the question if you really, really need this. Sure, it is a great assistant for your users to help them fill out what they should. But on the other hand:

  • is it really that difficult to train your users in how to write a decent story?
  • Does every story really fit the template structure (so users aren't finding themselves deleting parts of the template text all the time)

If the added value is greater than the cost of missing out, you might take a look at several marketplace apps that provide issue template functionality.

Hope this helps!

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