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Use of automation for comments added via Jira's mail handlers

I have a third-party system sending comments to Jira's inbound email handler. These comments are loaded corrected against the issue shown in the subject line.

When these comments are applied, I need to send an email to the assignee of the issue to let them know what the comment is. Without this, the assignee doesn't know to go look at the comment.

I've tried using the Issue commented trigger, but the automation rule doesn't execute.

Has anyone been successful in sending an email when a comment is added via Jira's inbound email handler? If so, how?

1 answer

Hi @Rick Olson 

According to the suggestion below, there is no way to detect the comment source when from the email handler: [AUT-255] Trigger "Issue Commented" enhancement request - Issue_Commented_From_Email - Code Barrel JIRA (atlassian.net)

The suggested work around is to use the Issue Updated trigger and then perhaps use the changelog to determine if it was the comment which changed.

Kind regards,
Bill

Bill,

That was a good idea. I update the Issue Updated trigger, but the rule doesn't run. When I looked at the History for the issue, there is no data about the comment being updated.

Thanks for the idea though!

-Rick

Whoa...I would have expected to see something in the log.  The comment did get added by some process.

If you are on a paid license (not free) I recommend working with your site admin to submit a ticket to support to learn if that is a different defect: not logging in the history the comment was added.  Then you can post back here what you learn.

Here is the link to submit the ticket: Atlassian Support

I, too, was surprised. I'm the site admin and I did log a ticket with the support team yesterday. When they reply, I'll post what they have to say. Oh, and yes, we are on a paid Premium license.

Like Bill Sheboy likes this

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