Hi all i have a question regarding Tempo Timesheets.
Issue is logged to - Issue type - Incident - account billable.
Agents are working on it and log time - excl 1 h and 2 hr totale of 3 hours.
After this they found out that this should not be a - Issue type - Incident - but a - issue type - Internal Incident - account non-billable.
How am i able to change all worklogs already booked to this account billable and change it to account non-billable?
In this example its 2 worklogs but in practical it could be 10+ or more..
Changing the Account that a worklog is connected to, depends if you have a work attribute of type "Account" configured in Tempo (https://help.tempo.io/cloud/en/tempo-timesheets/administrator-setup-guide/creating-account-work-attributes-for-linking-accounts-to-jira-issues.html)
When no work attribute is configured, all worklogs that are made on an issue are connected to the Account that is set on the issue (in the Tempo Account Custom field). When changing this Account, all worklogs made on the issue will be connected to the new Account that was set.
When using Account as work attribute, users can select a different Account when they log their time. This Account will then be connected to the worklog, independent if the Account set in the Account Custom field on the issue is changed. Changing the work attribute that is connected to a specific worklog requires a manual update of each worklog that has the wrong account set.
I have tried both of your scenario's ;
I created a Issue - Work Attribute - Account
Put Account to CRM;
Then employees work logs;
Then I found out that this issue is a Internal issue and all worklogs should be non-bill.
So I changed the Account from CRM - to INTERNAL
But all worklogs are still on CRM?
I just want to have all worklogs changed to non-bill.
In my example there are 2 worklogs - but on a project it could be 10+
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
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