Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Update all worklogs when change account

Hi all i have a question regarding Tempo Timesheets.

Use case:

 

Issue is logged to - Issue type - Incident - account billable.

Agents are working on it and log time - excl 1 h and 2 hr totale of 3 hours.

After this they found out that this should not be a - Issue type - Incident - but a - issue type - Internal Incident - account non-billable.

How am i able to change all worklogs already booked to this account billable and change it to account non-billable? 

In this example its 2 worklogs but in practical it could be 10+ or more.. 

1 answer

Hi @Wolff

Changing the Account that a worklog is connected to, depends if you have a work attribute of type "Account" configured in Tempo (https://help.tempo.io/cloud/en/tempo-timesheets/administrator-setup-guide/creating-account-work-attributes-for-linking-accounts-to-jira-issues.html)

When no work attribute is configured, all worklogs that are made on an issue are connected to the Account that is set on the issue (in the Tempo Account Custom field). When changing this Account, all worklogs made on the issue will be connected to the new Account that was set.

When using Account as work attribute, users can select a different Account when they log their time. This Account will then be connected to the worklog, independent if the Account set in the Account Custom field on the issue is changed. Changing the work attribute that is connected to a specific worklog requires a manual update of each worklog that has the wrong account set.
(https://tempo-io.atlassian.net/wiki/spaces/KB/pages/1085046794/Tempo+Accounts+-+how+to+connect+worklogs+to+an+Account)

Best regards,
Susanne Götz
Tempo team 

Hello Susanne,


I have tried both of your scenario's ;

I created a Issue - Work Attribute - Account 

Put Account to CRM;

Then employees work logs; 

See below

2021-04-23_08-27-00.png

 

Then I found out that this issue is a Internal issue and all worklogs should be non-bill. 

So I changed the Account from CRM - to INTERNAL 

But all worklogs are still on CRM?

2021-04-23_08-32-15.png

2021-04-23_08-35-46.png

 

I just want to have all worklogs changed to non-bill.
In my example there are 2 worklogs - but on a project it could be 10+ 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

237 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you