Please help us with two questions about external access to a Jira Software DC instance.
1. Is it possible to add Users with restricted abilities to Jira Software Data Center, but without spending licenses on them?
Use-case: Invite participants from the customer's team to a designated area (project) with restricted permissions (read-only or read and add comments).
If I understand it correctly this is only possible in Jira Service Management. In Jira Software you can add restricted users, but they will be counted as licensed ones.
But I want to make sure my assumptions are correct.
Also, assuming there is no unlicensed users access, what are the best practices for such use-cases?
I think the easiest is to set up a Trello board and integrate it with the Jira project.
2. Is it possible to open specific project to an external anonymous access?
I.e. anyone with a link can open it and browse Issues in read-only mode.
Your understanding is correct.
There are five ways you can grant access to people here:
There is no good way to give free users access to the projects or service desks in that way. The whole point of that access is that these people *are* users and hence should be licenced.
The anonymous access does answer your second question though - yes, let anonymous have "browse project" and they'll be able to see the issues. Just don't let them comment or otherwise write - you put that out on the internet and you will be uncontrollably spammed.
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