Uncaught TypeError: Cannot read property 'errors' of undefined

Here are the details:

Details

    • Exception: Uncaught TypeError: Cannot read property 'errors' of undefined
    • Resource: .../_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
    • Line: 6367
    • Column: 4487

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36 OPR/47.0.2631.71

Stack trace

  • TypeError: Cannot read property 'errors' of undefined
  • at Object.GH.WorkController.handleInvalidSprint (.../_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:6367:4487)
  • at j (.../_/download/contextbatch/js/_super/batch.js?locale=en-US:60:58)
  • at Object.fireWith (.../_/download/contextbatch/js/_super/batch.js?locale=en-US:61:361)
  • at Object.fire (.../_/download/contextbatch/js/_super/batch.js?locale=en-US:61:400)

1 answer

0 votes

Hi Brad,

  • Do you have an announcement banner?

If you have an announcement banner try removing the javascript and see if that works.  Additionally you can run the following SQL commands to see if there is js that could be causing this:

  • select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
  • select * from customfield where description like '%<script%' OR description like '%<SCRIPT%';
  • select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
  • select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';

If you do not have an announcement banner:

  •  Enable Safe mode and let us know if still the problem persist. This is to make sure the error is not caused by any third party installed plugins.

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
Community showcase
Published 11 hours ago in Jira Service Desk

Frequently Asked Questions for Jira Service Desk (AKA JSD FAQ)

Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...

40 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you