Uncaught TypeError: Cannot read property 'errors' of undefined

Here are the details:

Details

    • Exception: Uncaught TypeError: Cannot read property 'errors' of undefined
    • Resource: .../_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true
    • Line: 6367
    • Column: 4487

Environment

Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/60.0.3112.90 Safari/537.36 OPR/47.0.2631.71

Stack trace

  • TypeError: Cannot read property 'errors' of undefined
  • at Object.GH.WorkController.handleInvalidSprint (.../_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&jira-nps-enabled=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true&richediton=true:6367:4487)
  • at j (.../_/download/contextbatch/js/_super/batch.js?locale=en-US:60:58)
  • at Object.fireWith (.../_/download/contextbatch/js/_super/batch.js?locale=en-US:61:361)
  • at Object.fire (.../_/download/contextbatch/js/_super/batch.js?locale=en-US:61:400)

1 answer

0 vote

Hi Brad,

  • Do you have an announcement banner?

If you have an announcement banner try removing the javascript and see if that works.  Additionally you can run the following SQL commands to see if there is js that could be causing this:

  • select * from fieldconfigscheme where description like '%<script%' OR description like '%<SCRIPT%';
  • select * from customfield where description like '%<script%' OR description like '%<SCRIPT%';
  • select * from customfield where description like '039avascript%' OR description like '%html%' OR description like '%css%';
  • select * from fieldconfiguration where description like '039avascript%' OR description like '%html%' OR description like '%css%';

If you do not have an announcement banner:

  •  Enable Safe mode and let us know if still the problem persist. This is to make sure the error is not caused by any third party installed plugins.

Cheers,

Branden

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