Unauthorized user registry

[Marco Almeida]

Hello,

on our JIRA Cloud server we have received a new user entry , however none of our admin users has created him , we have checked the settings and there is no setting enable to permit this kind of register so we don’t know what could be the cause for this

thank you 

Marco 

[Marco Almeida · Accepted solution]

Hi,

Yes indeed you need to have a paid plan to see the audit logs: 

Anyways i found what the issue was: on site settings > site access aproveed domains it was our company domain inside, and because of that a user could made herself registered.

Clear now, thank you for your support and take care :)

KR Marco

[Jack Brickey]

awesome thanks for the details and for sharing your solution!

[Marco Almeida]

Hi,

seems that audit logs are only for paid plans im currently on the starter plan, perhaps i have a setting that allows "anyone" to acess my JIRA website??

Thank you

Marco

[Jack Brickey]

Can you or a site admin check the audit logs under admin > system

[Jack Brickey]

interesting. i would not have thought the audit log would require paid plan. are you indeed the site admin? can you get to admin > system? if so what do you see in the sidebar?