Unable to use Top-Level Planning Template

Sanjay Khanna March 12, 2024

Hello,

I would like to use Top-Level Planning template under Software Development. The template is greyed out for me and states - "Your Jira admin is responsible for creating new projects using this template. Contact them for assistance". 

We recently signed up for Premium Free-Trial for 30 days. How can I get access to use this template. 

Thanks!

2 answers

1 vote
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 13, 2024

Hi @Sanjay Khanna 

I can see that you are a site-admin now of the site in question, and that this site has a premium trial of Jira Software. So this should work. But what I can't see from your screenshot, is the avatar of your account.  It could be that maybe you have a second account that does not have access to this site?

I would recommend trying to use a private or incognito session in order to see if you can login again to the site to try this out.  By default jira-administrators should have access to the Plans feature, but site-admins might not have this outright.  But at least if you're a site-admin, you should be able to grant yourself membership to the jira-administrators group or whatever the equivalent is for that site.

Alternatively, if you can have another Jira admin navigate to the /jira/plans/settings/permissions page, this could be helpful to see exactly which groups are granted access to the Plans feature.  And if this still isn't working, then let me know, and I can create support case on your behalf if need be.

Andy

Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Thanks for jumping in, @Andy Heinzer  🙌

Sanjay Khanna March 13, 2024

Thank you Andy and Dave! I'll follow your advise and get back to you. 

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0 votes
Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 12, 2024

Hi, @Sanjay Khanna. Welcome to the community :wave:

Click on the "Gear" in the upper righthand corner of the screen and you'll find a link for contacting you administrator.

 

Screenshot 2024-03-12 at 3.16.47 PM.png

 

Best,

 

-dave

Sanjay Khanna March 12, 2024

I get this when I click "Contact Your Jira Admin"Untitled.jpg

 

Dave Rosenlund
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Hmmm...  That's strange.

I am tagging this for someone from Atlassian to have a look. It may be in your best interest to open a ticket with them too, for personal attention. There may be a problem with your specific set up.

Sanjay Khanna March 13, 2024

Thanks Dave!

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