Unable to upload plugins from file in Jira Data Center v9.4.17

Julia Janky February 20, 2024

Hello,

since the update of Jira Data Center to version v9.4.17, it is no longer possible to upload plugins via a file. The button for this is no longer displayed on the interface.

Is this a bug in the version or is there another reason for this problem?

I hope someone can help me with this.

Kind regards,

Julia Janky

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Aaron Pavez _ServiceRocket_
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February 20, 2024

Hi @Julia Janky 

It might be related to this:

https://jira.atlassian.com/browse/JRASERVER-77129

It says it's disabled by default for 9.14.0+ and some customers found it disabled in 9.12.x. but I can't find information on 9.4.x.

Can you share the JVM Input Arguments?

Searching i can see sometimes a PROXY can break the UPM functionalities.

Please reach out to your IT team to check that.

Regards

Aaron Pavez _ServiceRocket_
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February 22, 2024

Hi again @Julia Janky 

I've found the answer here:

https://community.developer.atlassian.com/t/changes-to-the-installation-of-dc-apps/77429

his change will be also implemented in the following supported LTS versions:

  • Jira Software 9.12 LTS and 9.4 LTS

Then yes, 9.4 is impacted by this change and that's why the button disappeared.

How can admins enable API app installation?

The system admin can enable the functionality by setting the upm.plugin.upload.enabled system property to true .

Regards

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Julia Janky February 22, 2024

Hello @Aaron Pavez _ServiceRocket_ ,

thank you very much!

The JVM flag "-Dupm.plugin.upload.enabled=true" solved the problem.

Kind regards,

Julia Janky

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DEPLOYMENT TYPE
SERVER
VERSION
9.4.17
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