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Unable to update license on Jira Server Edited

Hi guys,


I've purchased Jira Server licence but I can't update it on for installation, because I forgot administrator login/password.


1. I got trial Server servion

2. Trial had been expired

3. March 2019 - I purchased Jira Software (Server) 10 Users: Starter License.

4. As for now I got Jira Starting problem screen (attached). And then, in oder to update my licence I need to provide admin login|pass which I failed to remember. 

Please advise how I can update my licence.


3 answers

3 accepted

1 vote
Answer accepted

in your screen, there is the message "enter your License here"

can you click this Hyperlink and add the License there?

1 vote
Answer accepted
Petr Vaníček Community Leader Apr 01, 2019

First insert license based on steps provided by @Alexander Pappert 

Then if you need retrieve admin user you need follow this KB article 

1 vote
Answer accepted

Thanks guys.

Just to summarise. Indeed I could proceed via hyperlink to "add the License" screen. But then user is supposed to enter admin login|pass + license itself. And as I mentioned I hadn't known admin credentials. 

To boot I was struggling to enter h2db console for a while. Using KB article provided by Petr above I've eventually got into console and found out my admin login. So there is no issue anymore. 

Thanks for your time.

Petr Vaníček Community Leader Apr 01, 2019

No problem and you are welcome, but please be careful with HSQL DB (it's only for testing purposes and very error-prone to file system problems and wrong killed application).

I strongly recommend to you to migrate it to normal DBMS like PostgreSQL via this KB -

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