Unable to switch security level for some ticket request types

Jayven Khoonsirivong February 29, 2024

Im an admin to our Jira instance but wondering why this is happening. Example, in this request type for reporting hardware issues, I'm able to change the security level.Screenshot 2024-02-29 100602.png

While in this one for user provisioning, Im unable to switch it. 

Screenshot 2024-02-29 100739.png

Where should I look to make sure editing is enabled for me, or specific users/groups?

1 answer

2 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
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February 29, 2024

Hi Jayven,

You can only select a security level that you are a member of.  Check the projects issue security scheme to see the rules on who is in which level.

Jayven Khoonsirivong February 29, 2024

Hi @Nic Brough -Adaptavist- I am actually a part of all 3 levels I created. I have 'Admin+ Students', 'AV Access', and 'Keys'. Each contains admin groups as well as my user explicitly.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 29, 2024

So if you are in the security levels for one project, the other possibilities are:

  • The issue security scheme for the current project simply doesn't have other levels
  • You do not have the "set security level" permission (which is nothing to do with admin rights - admin is about admin, not issues)
Jayven Khoonsirivong February 29, 2024

Added our groups to it and still no difference. Technically our 'Admin + Student' security level is a catch-all for all other tickets.Screenshot 2024-02-29 120303.png

There wouldn't be another location that adds the restriction based on customer request type?

Jayven Khoonsirivong February 29, 2024

Figured out the issue! So when editing the issue type screen scheme, adding Security Level at the top of fields in my Edit screen allows it to be edited. There must be another field type that doesnt allow the Security Level to be edited

Like John Funk likes this

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