Unable to start a sprint

[Robert Pepitone]

My "Add Sprint" button is disabled but I have no active sprints. The Work board is saying "You have no active sprints". I have 2 issues is the backlog.

[Luzia Mendes · Accepted solution]

Have you moved your issues in your Backlog above the grey line?

You need to select the available issues of your backlog and drag-and-drop them above the grey line that defines the Sprint. everything above the line will be added to the Sprint, everything under it will be ignored.

[Robert Pepitone]

Tried that already. I'm unable to move the issues.

[Luzia Mendes]

Time to contact support then...support.atlassian.com

Good luck!

[Shaun Clowes [Atlassian]]

You need to be a project administrator for all projects shown in the board. Try getting those permissions and you should be able to both add and start a sprint.

Thanks,
Shaun

[Robert Pepitone]

I got it.

After Enabling Ranking I was able to drag issues and start the sprint.

[Robert Pepitone]

All the issues on my board are from a single project called "IA".

Also

I'm a member of the jira-administrators group and the jira-administrators group has Administrators role for project IA.

I noticed that I lost the ability to start a sprint immediately after prematurely killing a previous sprint. Could that have something to do with it?