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Unable to setup SSL for JIRA

Followed the article (https://community.atlassian.com/t5/Jira-questions/Installing-SSL-in-JIRA/qaq-p/356787) and setup SSL for our Jira installation. After configuration, unable to access the Jira either on local machine or from internet.

Looks some misconfiguration and need help.

1 answer

0 votes
Mirek Community Leader May 26, 2021

hi @sjatla ,

Do you see actually any error? Are you sure that you have correct connector configuration in server.xml?

Please find the server.xml as follows. Sorry for pasting in this as unable to find the attachments section. I request you to copy the below information into Notepad for verification.

 

//////////////

<?xml version="1.0" encoding="UTF-8"?><!--
Licensed to the Apache Software Foundation (ASF) under one or more
contributor license agreements. See the NOTICE file distributed with
this work for additional information regarding copyright ownership.
The ASF licenses this file to You under the Apache License, Version 2.0
(the "License"); you may not use this file except in compliance with
the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software
distributed under the License is distributed on an "AS IS" BASIS,
WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
See the License for the specific language governing permissions and
limitations under the License.
--><Server port="8005" shutdown="SHUTDOWN">
<Listener className="org.apache.catalina.startup.VersionLoggerListener"/>
<Listener SSLEngine="on" className="org.apache.catalina.core.AprLifecycleListener"/>
<Listener className="org.apache.catalina.core.JreMemoryLeakPreventionListener"/>
<Listener className="org.apache.catalina.mbeans.GlobalResourcesLifecycleListener"/>
<Listener className="org.apache.catalina.core.ThreadLocalLeakPreventionListener"/>

<Service name="Catalina">
<!--
==============================================================================================================
DEFAULT - Direct connector with no proxy for unproxied access to Jira.

If using a http/https proxy, comment out this connector.
==============================================================================================================
-->

<!-- Relaxing chars because of JRASERVER-67974 -->
<Connector relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;" acceptCount="100" bindOnInit="false" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" port="8084" protocol="HTTP/1.1" proxyName="df-citest.datafrond.com" proxyPort="8084" redirectPort="8443" useBodyEncodingForURI="true"/>

<!--
==============================================================================================================
HTTP - Proxying Jira via Apache or Nginx over HTTP

If you're proxying traffic to Jira over HTTP, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/4xQLM
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" scheme="http"
proxyName="<subdomain>.<domain>.com" proxyPort="80"/>

-->
<!--
==============================================================================================================
HTTPS - Proxying Jira via Apache or Nginx over HTTPS

If you're proxying traffic to Jira over HTTPS, uncomment the below connector and comment out the others.
Ensure the proxyName and proxyPort are updated with the appropriate information if necessary as per the docs.

See the following for more information:

Apache - https://confluence.atlassian.com/x/PTT3MQ
nginx - https://confluence.atlassian.com/x/DAFmGQ
==============================================================================================================
-->

<!--
<Connector port="8080" relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"
maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false"
maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443"
acceptCount="100" disableUploadTimeout="true" bindOnInit="false" secure="true" scheme="https"
proxyName="<subdomain>.<domain>.com" proxyPort="443"/>
-->

<!--
==============================================================================================================
AJP - Proxying Jira via Apache over HTTP or HTTPS

If you're proxying traffic to Jira using the AJP protocol, uncomment the following connector line
See the following for more information:

Apache - https://confluence.atlassian.com/x/QiJ9MQ
==============================================================================================================
-->

<!--
<Connector port="8009" URIEncoding="UTF-8" enableLookups="false" protocol="AJP/1.3"/>
-->

<Engine defaultHost="localhost" name="Catalina">
<Host appBase="webapps" autoDeploy="true" name="localhost" unpackWARs="true">

<Context docBase="${catalina.home}/atlassian-jira" path="" reloadable="false" useHttpOnly="true">
<Resource auth="Container" factory="org.objectweb.jotm.UserTransactionFactory" jotm.timeout="60" name="UserTransaction" type="javax.transaction.UserTransaction"/>
<Manager pathname=""/>
<JarScanner scanManifest="false"/>
<Valve className="org.apache.catalina.valves.StuckThreadDetectionValve" threshold="120"/>
</Context>

</Host>
<Valve className="org.apache.catalina.valves.AccessLogValve" pattern="%a %{jira.request.id}r %{jira.request.username}r %t &quot;%m %U%q %H&quot; %s %b %D &quot;%{Referer}i&quot; &quot;%{User-Agent}i&quot; &quot;%{jira.request.assession.id}r&quot;"/>
</Engine>
<Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" keyAlias="1" keystoreFile="C:\Program Files\Java\jdk1.8.0_202\jre\lib\security\cacerts" keystorePass="changeit" keystoreType="JKS" maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" scheme="https" secure="true" sslProtocol="TLS" useBodyEncodingForURI="true"/></Service>
</Server>

 

//////////////////////////////////////////

Please let me know if you need any logs from the server. Is there any option to upload the Jira logfiles?

Please find the Atlassian-jira-perf.log as follows:

//////////////

2021-05-26 10:42:10,879 PLATFORMINSTRUMENTS {"timestamp":"1622040130","instrumentList":[{"name":"dbcp.numIdle","value":"20"},{"name":"entity.versions.total","value":"14"},{"name":"jmx.memory.nonheap.used","value":"279355368"},{"name":"cache.VelocityTemplateCache.missCount","value":"0"},{"name":"quicksearch.concurrent.search","value":"0"},{"name":"cache.VelocityTemplateCache.directives.loadSuccessCount","value":"0"},{"name":"cache.JiraOsgiContainerManager.size","value":"2"},{"name":"cache.i18n.CachingI18nFactory.size","value":"1"},{"name":"entity.issues.total","value":"2427"},{"name":"jmx.memory.heap.used","value":"694777640"},{"name":"cache.VelocityTemplateCache.loadSuccessCount","value":"0"},{"name":"jmx.thread.cpu.time","value":"29250000000"},{"name":"entity.users.total","value":"11"},{"name":"issue.link.count","value":"0"},{"name":"jmx.thread.cpu.wait.time","value":"0"},{"name":"cache.i18n.CachingI18nFactory.loadSuccessCount","value":"0"},{"name":"entity.groups.total","value":"4"},{"name":"db.reads","value":"2514"},{"name":"cache.VelocityTemplateCache.size","value":"0"},{"name":"issue.created.count","value":"0"},{"name":"issue.search.count","value":"0"},{"name":"db.conns.borrowed","value":"0"},{"name":"jmx.thread.nondaemon.count","value":"7"},{"name":"cache.JiraOsgiContainerManager.loadSuccessCount","value":"0"},{"name":"jmx.thread.daemon.count","value":"123"},{"name":"jmx.thread.total.count","value":"130"},{"name":"db.writes","value":"2308"},{"name":"cache.JiraOsgiContainerManager.missCount","value":"0"},{"name":"jmx.thread.peak.count","value":"145"},{"name":"jmx.class.loaded.current","value":"38601"},{"name":"cache.VelocityTemplateCache.directives.hitCount","value":"0"},{"name":"dashboard.view.count","value":"0"},{"name":"cache.i18n.CachingI18nFactory.hitCount","value":"0"},{"name":"jmx.class.unloaded.total","value":"4"},{"name":"cache.i18n.CachingI18nFactory.loadExceptionCount","value":"0"},{"name":"cache.JiraOsgiContainerManager.evictionCount","value":"0"},{"name":"cache.i18n.CachingI18nFactory.evictionCount","value":"0"},{"name":"cache.VelocityTemplateCache.hitCount","value":"0"},{"name":"cache.VelocityTemplateCache.directives.missCount","value":"0"},{"name":"dbcp.numActive","value":"0"},{"name":"cache.JiraOsgiContainerManager.totalLoadTime","value":"0"},{"name":"issue.updated.count","value":"0"},{"name":"issue.assigned.count","value":"0"},{"name":"cache.i18n.CachingI18nFactory.totalLoadTime","value":"0"},{"name":"cache.VelocityTemplateCache.directives.totalLoadTime","value":"0"},{"name":"jmx.gc","value":"0"},{"name":"cache.VelocityTemplateCache.evictionCount","value":"0"},{"name":"jmx.thread.cpu.block.time","value":"0"},{"name":"jmx.system.up.time","value":"13149803"},{"name":"jmx.thread.cpu.block.count","value":"0"},{"name":"index.writes","value":"0"},{"name":"cache.JiraOsgiContainerManager.hitCount","value":"0"},{"name":"jmx.memory.heap.committed","value":"1168637952"},{"name":"web.requests","value":"0"},{"name":"cache.VelocityTemplateCache.totalLoadTime","value":"0"},{"name":"cache.VelocityTemplateCache.directives.evictionCount","value":"0"},{"name":"entity.workflows.total","value":"45"},{"name":"jmx.class.loaded.total","value":"38605"},{"name":"entity.filters.total","value":"85"},{"name":"cache.JiraOsgiContainerManager.loadExceptionCount","value":"0"},{"name":"db.conns.time.to.borrow","value":"0"},{"name":"entity.attachments.total","value":"588"},{"name":"jmx.thread.cpu.wait.count","value":"0"},{"name":"issue.index.reads","value":"0"},{"name":"cache.VelocityTemplateCache.loadExceptionCount","value":"0"},{"name":"entity.projects.total","value":"31"},{"name":"issue.worklogged.count","value":"0"},{"name":"jira.license","value":"0"},{"name":"jmx.thread.ever.count","value":"175"},{"name":"db.conns","value":"12397"},{"name":"replicated.index.operations.latest","value":"0"},{"name":"jmx.thread.cpu.user.time","value":"12640625000"},{"name":"cache.VelocityTemplateCache.directives.size","value":"0"},{"name":"cache.i18n.CachingI18nFactory.missCount","value":"0"},{"name":"dbcp.maxActive","value":"-1"},{"name":"jmx.memory.nonheap.committed","value":"304807936"},{"name":"cache.VelocityTemplateCache.directives.loadExceptionCount","value":"0"},{"name":"entity.customfields.total","value":"19"},{"name":"entity.components.total","value":"0"},{"name":"replicated.index.operations.total","value":"0"}]}
2021-05-26 10:42:11,161 JMXINSTRUMENTS-ThreadPool [{"timestamp":"1622040131","label":"ThreadPool","ObjectName":"Catalina:name\u003d\"http-nio-8084\",type\u003dThreadPool","attributes":[{"name":"currentThreadsBusy","value":0},{"name":"connectionCount","value":1},{"name":"currentThreadCount","value":25},{"name":"maxThreads","value":150}]},{"timestamp":"1622040131","label":"ThreadPool","ObjectName":"Catalina:name\u003d\"https-openssl-nio-8443\",type\u003dThreadPool","attributes":[{"name":"currentThreadsBusy","value":0},{"name":"connectionCount","value":1},{"name":"currentThreadCount","value":25},{"name":"maxThreads","value":150}]}]
2021-05-26 10:42:11,255 JMXINSTRUMENTS-OS [{"timestamp":"1622040131","label":"OS","ObjectName":"java.lang:type\u003dOperatingSystem","attributes":[{"name":"CommittedVirtualMemorySize","value":1756135424},{"name":"TotalSwapSpaceSize","value":5233385472},{"name":"FreeSwapSpaceSize","value":1381564416},{"name":"ProcessCpuTime","value":230437500000},{"name":"FreePhysicalMemorySize","value":132005888},{"name":"TotalPhysicalMemorySize","value":2146377728},{"name":"SystemCpuLoad","value":-1.0},{"name":"ProcessCpuLoad","value":-1.0},{"name":"SystemLoadAverage","value":-1.0},{"name":"AvailableProcessors","value":2}]}]
2021-05-26 10:42:11,255 JMXINSTRUMENTS-GC [{"timestamp":"1622040131","label":"GC","ObjectName":"java.lang:name\u003dPS Scavenge,type\u003dGarbageCollector","attributes":[{"name":"CollectionCount","value":44},{"name":"CollectionTime","value":3371},{"name":"Name","value":"PS Scavenge"}]},{"timestamp":"1622040131","label":"GC","ObjectName":"java.lang:name\u003dPS MarkSweep,type\u003dGarbageCollector","attributes":[{"name":"CollectionCount","value":5},{"name":"CollectionTime","value":4268},{"name":"Name","value":"PS MarkSweep"}]}]
2021-05-26 10:42:11,255 JMXINSTRUMENTS-Threading [{"timestamp":"1622040131","label":"Threading","ObjectName":"java.lang:type\u003dThreading","attributes":[{"name":"CurrentThreadUserTime","value":9109375000},{"name":"ThreadCount","value":130},{"name":"TotalStartedThreadCount","value":175},{"name":"CurrentThreadCpuTime","value":24140625000},{"name":"PeakThreadCount","value":145},{"name":"DaemonThreadCount","value":123}]}]
2021-05-26 10:42:11,255 JMXINSTRUMENTS-TomcatManager [{"timestamp":"1622040131","label":"TomcatManager","ObjectName":"Catalina:context\u003d/,host\u003dlocalhost,type\u003dManager","attributes":[{"name":"sessionAverageAliveTime","value":0},{"name":"rejectedSessions","value":0},{"name":"maxActiveSessions","value":-1},{"name":"sessionExpireRate","value":0},{"name":"activeSessions","value":0},{"name":"sessionCreateRate","value":0},{"name":"expiredSessions","value":0},{"name":"maxActive","value":0},{"name":"sessionCounter","value":0}]}]
2021-05-26 10:42:11,255 JMXINSTRUMENTS-RequestProcessor [{"timestamp":"1622040131","label":"RequestProcessor","ObjectName":"Catalina:name\u003d\"https-openssl-nio-8443\",type\u003dGlobalRequestProcessor","attributes":[{"name":"requestCount","value":0},{"name":"maxTime","value":0},{"name":"bytesReceived","value":0},{"name":"bytesSent","value":0},{"name":"processingTime","value":0},{"name":"errorCount","value":0}]},{"timestamp":"1622040131","label":"RequestProcessor","ObjectName":"Catalina:name\u003d\"http-nio-8084\",type\u003dGlobalRequestProcessor","attributes":[{"name":"requestCount","value":30},{"name":"maxTime","value":312},{"name":"bytesReceived","value":0},{"name":"bytesSent","value":67650},{"name":"processingTime","value":859},{"name":"errorCount","value":30}]}]
2021-05-26 10:43:10,896 PLATFORMINSTRUMENTS {"timestamp":"1622040190","instrumentList":[{"name":"dbcp.numIdle","value":"20"},{"name":"entity.versions.total","value":"14"},{"name":"jmx.memory.nonheap.used","value":"279355368"},{"name":"cache.VelocityTemplateCache.missCount","value":"0"},{"name":"quicksearch.concurrent.search","value":"0"},{"name":"cache.VelocityTemplateCache.directives.loadSuccessCount","value":"0"},{"name":"cache.JiraOsgiContainerManager.size","value":"2"},{"name":"cache.i18n.CachingI18nFactory.size","value":"1"},{"name":"entity.issues.total","value":"2427"},{"name":"jmx.memory.heap.used","value":"695849984"},{"name":"cache.VelocityTemplateCache.loadSuccessCount","value":"0"},{"name":"jmx.thread.cpu.time","value":"29250000000"},{"name":"entity.users.total","value":"11"},{"name":"issue.link.count","value":"0"},{"name":"jmx.thread.cpu.wait.time","value":"0"},{"name":"cache.i18n.CachingI18nFactory.loadSuccessCount","value":"0"},{"name":"entity.groups.total","value":"4"},{"name":"db.reads","value":"2521"},{"name":"cache.VelocityTemplateCache.size","value":"0"},{"name":"issue.created.count","value":"0"},{"name":"issue.search.count","value":"0"},{"name":"db.conns.borrowed","value":"0"},{"name":"jmx.thread.nondaemon.count","value":"7"},{"name":"cache.JiraOsgiContainerManager.loadSuccessCount","value":"0"},{"name":"jmx.thread.daemon.count","value":"123"},{"name":"jmx.thread.total.count","value":"130"},{"name":"db.writes","value":"2308"},{"name":"cache.JiraOsgiContainerManager.missCount","value":"0"},{"name":"jmx.thread.peak.count","value":"145"},{"name":"jmx.class.loaded.current","value":"38601"},{"name":"cache.VelocityTemplateCache.directives.hitCount","value":"0"},{"name":"dashboard.view.count","value":"0"},{"name":"cache.i18n.CachingI18nFactory.hitCount","value":"0"},{"name":"jmx.class.unloaded.total","value":"4"},{"name":"cache.i18n.CachingI18nFactory.loadExceptionCount","value":"0"},{"name":"cache.JiraOsgiContainerManager.evictionCount","value":"0"},{"name":"cache.i18n.CachingI18nFactory.evictionCount","value":"0"},{"name":"cache.VelocityTemplateCache.hitCount","value":"0"},{"name":"cache.VelocityTemplateCache.directives.missCount","value":"0"},{"name":"dbcp.numActive","value":"0"},{"name":"cache.JiraOsgiContainerManager.totalLoadTime","value":"0"},{"name":"issue.updated.count","value":"0"},{"name":"issue.assigned.count","value":"0"},{"name":"cache.i18n.CachingI18nFactory.totalLoadTime","value":"0"},{"name":"cache.VelocityTemplateCache.directives.totalLoadTime","value":"0"},{"name":"jmx.gc","value":"0"},{"name":"cache.VelocityTemplateCache.evictionCount","value":"0"},{"name":"jmx.thread.cpu.block.time","value":"0"},{"name":"jmx.system.up.time","value":"13209819"},{"name":"jmx.thread.cpu.block.count","value":"0"},{"name":"index.writes","value":"0"},{"name":"cache.JiraOsgiContainerManager.hitCount","value":"0"},{"name":"jmx.memory.heap.committed","value":"1168637952"},{"name":"web.requests","value":"0"},{"name":"cache.VelocityTemplateCache.totalLoadTime","value":"0"},{"name":"cache.VelocityTemplateCache.directives.evictionCount","value":"0"},{"name":"entity.workflows.total","value":"45"},{"name":"jmx.class.loaded.total","value":"38605"},{"name":"entity.filters.total","value":"85"},{"name":"cache.JiraOsgiContainerManager.loadExceptionCount","value":"0"},{"name":"db.conns.time.to.borrow","value":"0"},{"name":"entity.attachments.total","value":"588"},{"name":"jmx.thread.cpu.wait.count","value":"0"},{"name":"issue.index.reads","value":"0"},{"name":"cache.VelocityTemplateCache.loadExceptionCount","value":"0"},{"name":"entity.projects.total","value":"31"},{"name":"issue.worklogged.count","value":"0"},{"name":"jira.license","value":"0"},{"name":"jmx.thread.ever.count","value":"175"},{"name":"db.conns","value":"12402"},{"name":"replicated.index.operations.latest","value":"0"},{"name":"jmx.thread.cpu.user.time","value":"12640625000"},{"name":"cache.VelocityTemplateCache.directives.size","value":"0"},{"name":"cache.i18n.CachingI18nFactory.missCount","value":"0"},{"name":"dbcp.maxActive","value":"-1"},{"name":"jmx.memory.nonheap.committed","value":"304807936"},{"name":"cache.VelocityTemplateCache.directives.loadExceptionCount","value":"0"},{"name":"entity.customfields.total","value":"19"},{"name":"entity.components.total","value":"0"},{"name":"replicated.index.operations.total","value":"0"}]}
2021-05-26 10:43:11,148 JMXINSTRUMENTS-ThreadPool [{"timestamp":"1622040191","label":"ThreadPool","ObjectName":"Catalina:name\u003d\"http-nio-8084\",type\u003dThreadPool","attributes":[{"name":"currentThreadsBusy","value":0},{"name":"connectionCount","value":1},{"name":"currentThreadCount","value":25},{"name":"maxThreads","value":150}]},{"timestamp":"1622040191","label":"ThreadPool","ObjectName":"Catalina:name\u003d\"https-openssl-nio-8443\",type\u003dThreadPool","attributes":[{"name":"currentThreadsBusy","value":0},{"name":"connectionCount","value":1},{"name":"currentThreadCount","value":25},{"name":"maxThreads","value":150}]}]
2021-05-26 10:43:11,257 JMXINSTRUMENTS-OS [{"timestamp":"1622040191","label":"OS","ObjectName":"java.lang:type\u003dOperatingSystem","attributes":[{"name":"CommittedVirtualMemorySize","value":1756225536},{"name":"TotalSwapSpaceSize","value":5233385472},{"name":"FreeSwapSpaceSize","value":1381228544},{"name":"ProcessCpuTime","value":230546875000},{"name":"FreePhysicalMemorySize","value":132251648},{"name":"TotalPhysicalMemorySize","value":2146377728},{"name":"SystemCpuLoad","value":-1.0},{"name":"ProcessCpuLoad","value":-1.0},{"name":"SystemLoadAverage","value":-1.0},{"name":"AvailableProcessors","value":2}]}]
2021-05-26 10:43:11,257 JMXINSTRUMENTS-GC [{"timestamp":"1622040191","label":"GC","ObjectName":"java.lang:name\u003dPS Scavenge,type\u003dGarbageCollector","attributes":[{"name":"CollectionCount","value":44},{"name":"CollectionTime","value":3371},{"name":"Name","value":"PS Scavenge"}]},{"timestamp":"1622040191","label":"GC","ObjectName":"java.lang:name\u003dPS MarkSweep,type\u003dGarbageCollector","attributes":[{"name":"CollectionCount","value":5},{"name":"CollectionTime","value":4268},{"name":"Name","value":"PS MarkSweep"}]}]
2021-05-26 10:43:11,273 JMXINSTRUMENTS-Threading [{"timestamp":"1622040191","label":"Threading","ObjectName":"java.lang:type\u003dThreading","attributes":[{"name":"CurrentThreadUserTime","value":9171875000},{"name":"ThreadCount","value":130},{"name":"TotalStartedThreadCount","value":175},{"name":"CurrentThreadCpuTime","value":24281250000},{"name":"PeakThreadCount","value":145},{"name":"DaemonThreadCount","value":123}]}]
2021-05-26 10:43:11,273 JMXINSTRUMENTS-TomcatManager [{"timestamp":"1622040191","label":"TomcatManager","ObjectName":"Catalina:context\u003d/,host\u003dlocalhost,type\u003dManager","attributes":[{"name":"sessionAverageAliveTime","value":0},{"name":"rejectedSessions","value":0},{"name":"maxActiveSessions","value":-1},{"name":"sessionExpireRate","value":0},{"name":"activeSessions","value":0},{"name":"sessionCreateRate","value":0},{"name":"expiredSessions","value":0},{"name":"maxActive","value":0},{"name":"sessionCounter","value":0}]}]
2021-05-26 10:43:11,273 JMXINSTRUMENTS-RequestProcessor [{"timestamp":"1622040191","label":"RequestProcessor","ObjectName":"Catalina:name\u003d\"https-openssl-nio-8443\",type\u003dGlobalRequestProcessor","attributes":[{"name":"requestCount","value":0},{"name":"maxTime","value":0},{"name":"bytesReceived","value":0},{"name":"bytesSent","value":0},{"name":"processingTime","value":0},{"name":"errorCount","value":0}]},{"timestamp":"1622040191","label":"RequestProcessor","ObjectName":"Catalina:name\u003d\"http-nio-8084\",type\u003dGlobalRequestProcessor","attributes":[{"name":"requestCount","value":30},{"name":"maxTime","value":312},{"name":"bytesReceived","value":0},{"name":"bytesSent","value":67650},{"name":"processingTime","value":859},{"name":"errorCount","value":30}]}]
2021-05-26 10:44:10,915 PLATFORMINSTRUMENTS {"timestamp":"1622040250","instrumentList":[{"name":"dbcp.numIdle","value":"20"},{"name":"entity.versions.total","value":"14"},{"name":"jmx.memory.nonheap.used","value":"279354432"},{"name":"cache.VelocityTemplateCache.missCount","value":"0"},{"name":"quicksearch.concurrent.search","value":"0"},{"name":"cache.VelocityTemplateCache.directives.loadSuccessCount","value":"0"},{"name":"cache.JiraOsgiContainerManager.size","value":"2"},{"name":"cache.i18n.CachingI18nFactory.size","value":"1"},{"name":"entity.issues.total","value":"2427"},{"name":"jmx.memory.heap.used","value":"696957552"},{"name":"cache.VelocityTemplateCache.loadSuccessCount","value":"0"},{"name":"jmx.thread.cpu.time","value":"29515625000"},{"name":"entity.users.total","value":"11"},{"name":"issue.link.count","value":"0"},{"name":"jmx.thread.cpu.wait.time","value":"0"},{"name":"cache.i18n.CachingI18nFactory.loadSuccessCount","value":"0"},{"name":"entity.groups.total","value":"4"},{"name":"db.reads","value":"2538"},{"name":"cache.VelocityTemplateCache.size","value":"0"},{"name":"issue.created.count","value":"0"},{"name":"issue.search.count","value":"0"},{"name":"db.conns.borrowed","value":"0"},{"name":"jmx.thread.nondaemon.count","value":"7"},{"name":"cache.JiraOsgiContainerManager.loadSuccessCount","value":"0"},{"name":"jmx.thread.daemon.count","value":"123"},{"name":"jmx.thread.total.count","value":"130"},{"name":"db.writes","value":"2308"},{"name":"cache.JiraOsgiContainerManager.missCount","value":"0"},{"name":"jmx.thread.peak.count","value":"145"},{"name":"jmx.class.loaded.current","value":"38601"},{"name":"cache.VelocityTemplateCache.directives.hitCount","value":"0"},{"name":"dashboard.view.count","value":"0"},{"name":"cache.i18n.CachingI18nFactory.hitCount","value":"0"},{"name":"jmx.class.unloaded.total","value":"4"},{"name":"cache.i18n.CachingI18nFactory.loadExceptionCount","value":"0"},{"name":"cache.JiraOsgiContainerManager.evictionCount","value":"0"},{"name":"cache.i18n.CachingI18nFactory.evictionCount","value":"0"},{"name":"cache.VelocityTemplateCache.hitCount","value":"0"},{"name":"cache.VelocityTemplateCache.directives.missCount","value":"0"},{"name":"dbcp.numActive","value":"0"},{"name":"cache.JiraOsgiContainerManager.totalLoadTime","value":"0"},{"name":"issue.updated.count","value":"0"},{"name":"issue.assigned.count","value":"0"},{"name":"cache.i18n.CachingI18nFactory.totalLoadTime","value":"0"},{"name":"cache.VelocityTemplateCache.directives.totalLoadTime","value":"0"},{"name":"jmx.gc","value":"0"},{"name":"cache.VelocityTemplateCache.evictionCount","value":"0"},{"name":"jmx.thread.cpu.block.time","value":"0"},{"name":"jmx.system.up.time","value":"13269821"},{"name":"jmx.thread.cpu.block.count","value":"0"},{"name":"index.writes","value":"0"},{"name":"cache.JiraOsgiContainerManager.hitCount","value":"0"},{"name":"jmx.memory.heap.committed","value":"1168637952"},{"name":"web.requests","value":"0"},{"name":"cache.VelocityTemplateCache.totalLoadTime","value":"0"},{"name":"cache.VelocityTemplateCache.directives.evictionCount","value":"0"},{"name":"entity.workflows.total","value":"45"},{"name":"jmx.class.loaded.total","value":"38605"},{"name":"entity.filters.total","value":"85"},{"name":"cache.JiraOsgiContainerManager.loadExceptionCount","value":"0"},{"name":"db.conns.time.to.borrow","value":"0"},{"name":"entity.attachments.total","value":"588"},{"name":"jmx.thread.cpu.wait.count","value":"0"},{"name":"issue.index.reads","value":"0"},{"name":"cache.VelocityTemplateCache.loadExceptionCount","value":"0"},{"name":"entity.projects.total","value":"31"},{"name":"issue.worklogged.count","value":"0"},{"name":"jira.license","value":"0"},{"name":"jmx.thread.ever.count","value":"175"},{"name":"db.conns","value":"12428"},{"name":"replicated.index.operations.latest","value":"0"},{"name":"jmx.thread.cpu.user.time","value":"12734375000"},{"name":"cache.VelocityTemplateCache.directives.size","value":"0"},{"name":"cache.i18n.CachingI18nFactory.missCount","value":"0"},{"name":"dbcp.maxActive","value":"-1"},{"name":"jmx.memory.nonheap.committed","value":"304807936"},{"name":"cache.VelocityTemplateCache.directives.loadExceptionCount","value":"0"},{"name":"entity.customfields.total","value":"19"},{"name":"entity.components.total","value":"0"},{"name":"replicated.index.operations.total","value":"0"}]}
2021-05-26 10:44:11,150 JMXINSTRUMENTS-ThreadPool [{"timestamp":"1622040251","label":"ThreadPool","ObjectName":"Catalina:name\u003d\"http-nio-8084\",type\u003dThreadPool","attributes":[{"name":"currentThreadsBusy","value":0},{"name":"connectionCount","value":1},{"name":"currentThreadCount","value":25},{"name":"maxThreads","value":150}]},{"timestamp":"1622040251","label":"ThreadPool","ObjectName":"Catalina:name\u003d\"https-openssl-nio-8443\",type\u003dThreadPool","attributes":[{"name":"currentThreadsBusy","value":0},{"name":"connectionCount","value":1},{"name":"currentThreadCount","value":25},{"name":"maxThreads","value":150}]}]
2021-05-26 10:44:11,258 JMXINSTRUMENTS-OS [{"timestamp":"1622040251","label":"OS","ObjectName":"java.lang:type\u003dOperatingSystem","attributes":[{"name":"CommittedVirtualMemorySize","value":1756983296},{"name":"TotalSwapSpaceSize","value":5233385472},{"name":"FreeSwapSpaceSize","value":1380073472},{"name":"ProcessCpuTime","value":230734375000},{"name":"FreePhysicalMemorySize","value":130707456},{"name":"TotalPhysicalMemorySize","value":2146377728},{"name":"SystemCpuLoad","value":-1.0},{"name":"ProcessCpuLoad","value":-1.0},{"name":"SystemLoadAverage","value":-1.0},{"name":"AvailableProcessors","value":2}]}]
2021-05-26 10:44:11,258 JMXINSTRUMENTS-GC [{"timestamp":"1622040251","label":"GC","ObjectName":"java.lang:name\u003dPS Scavenge,type\u003dGarbageCollector","attributes":[{"name":"CollectionCount","value":44},{"name":"CollectionTime","value":3371},{"name":"Name","value":"PS Scavenge"}]},{"timestamp":"1622040251","label":"GC","ObjectName":"java.lang:name\u003dPS MarkSweep,type\u003dGarbageCollector","attributes":[{"name":"CollectionCount","value":5},{"name":"CollectionTime","value":4268},{"name":"Name","value":"PS MarkSweep"}]}]
2021-05-26 10:44:11,258 JMXINSTRUMENTS-Threading [{"timestamp":"1622040251","label":"Threading","ObjectName":"java.lang:type\u003dThreading","attributes":[{"name":"CurrentThreadUserTime","value":9218750000},{"name":"ThreadCount","value":130},{"name":"TotalStartedThreadCount","value":175},{"name":"CurrentThreadCpuTime","value":24390625000},{"name":"PeakThreadCount","value":145},{"name":"DaemonThreadCount","value":123}]}]
2021-05-26 10:44:11,258 JMXINSTRUMENTS-TomcatManager [{"timestamp":"1622040251","label":"TomcatManager","ObjectName":"Catalina:context\u003d/,host\u003dlocalhost,type\u003dManager","attributes":[{"name":"sessionAverageAliveTime","value":0},{"name":"rejectedSessions","value":0},{"name":"maxActiveSessions","value":-1},{"name":"sessionExpireRate","value":0},{"name":"activeSessions","value":0},{"name":"sessionCreateRate","value":0},{"name":"expiredSessions","value":0},{"name":"maxActive","value":0},{"name":"sessionCounter","value":0}]}]
2021-05-26 10:44:11,258 JMXINSTRUMENTS-RequestProcessor [{"timestamp":"1622040251","label":"RequestProcessor","ObjectName":"Catalina:name\u003d\"https-openssl-nio-8443\",type\u003dGlobalRequestProcessor","attributes":[{"name":"requestCount","value":0},{"name":"maxTime","value":0},{"name":"bytesReceived","value":0},{"name":"bytesSent","value":0},{"name":"processingTime","value":0},{"name":"errorCount","value":0}]},{"timestamp":"1622040251","label":"RequestProcessor","ObjectName":"Catalina:name\u003d\"http-nio-8084\",type\u003dGlobalRequestProcessor","attributes":[{"name":"requestCount","value":30},{"name":"maxTime","value":312},{"name":"bytesReceived","value":0},{"name":"bytesSent","value":67650},{"name":"processingTime","value":859},{"name":"errorCount","value":30}]}]

 

 

///////////////

Please find the atlassian-jira.log reported as follows:

///////////

2021-05-26 10:24:11,838-0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:484, numberEndEvents:484, numberSendEvents:273, numberEventsInTransactions:11652, numberOfPluginEnableEvents:272
2021-05-26 10:29:11,857-0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:484, numberEndEvents:484, numberSendEvents:273, numberEventsInTransactions:11652, numberOfPluginEnableEvents:272
2021-05-26 10:34:11,861-0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:484, numberEndEvents:484, numberSendEvents:273, numberEventsInTransactions:11652, numberOfPluginEnableEvents:272
2021-05-26 10:39:11,867-0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:484, numberEndEvents:484, numberSendEvents:273, numberEventsInTransactions:11652, numberOfPluginEnableEvents:272
2021-05-26 10:44:11,878-0400 plugin-transaction-0 INFO [c.a.jira.plugin.PluginTransactionListener] [plugin-transaction] numberStartEvents:484, numberEndEvents:484, numberSendEvents:273, numberEventsInTransactions:11652, numberOfPluginEnableEvents:272

//////

Mirek Community Leader May 26, 2021

Thank you @sjatla for all the detailed logs. My questions was actually.. When you reach site.. how you reach it? Directly or using any proxy and what kind of error you are seeing? Is there any showing or just "site unavailable" kind of error from the browser?

Thanks for your quick response. It is giving issue "Jira had problems starting up".

Any possibility to have quick screen share session? I am available any time between 5:00 AM EDT to 3:00 PM EDT.

Jia problem.JPG

I tried reaching the site using within the server and from internet. It is giving the above with in the server.

 

It is giving site not reachable error from internet.

Mirek Community Leader May 27, 2021

@sjatla 

Looks like based on your error you are facing this specific problem

https://confluence.atlassian.com/jirakb/jira-server-startup-fails-with-tomcat-misconfigured-error-958453799.html

I see that at the end of the server.xml you have a connector

<Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" keyAlias="1" keystoreFile="C:\Program Files\Java\jdk1.8.0_202\jre\lib\security\cacerts" keystorePass="changeit" keystoreType="JKS" maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150" minSpareThreads="25" port="8443" protocol="org.apache.coyote.http11.Http11NioProtocol" scheme="https" secure="true" sslProtocol="TLS" useBodyEncodingForURI="true"/>

that do not have required parameters

relaxedPathChars="[]|" relaxedQueryChars="[]|{}^&#x5c;&#x60;&quot;&lt;&gt;"

Please try to add those required parameters and restart Jira.

Hope it would help.

Hi Mirek, I have added the required parameters, restarted the whole server. Still facing the same issue as "Jira had a problems Starting up".

 

Is there any possibility to have screen sharing session?

 

Thanks,

Shiva Jatla.

Mirek Community Leader May 28, 2021

Unfortunately we are not support just regular community members and would not possible to have a screen sharing, but I think we are one step closer..

Could you please tell me is the error different? I mean the error below "Jira had problems Starting Up". Could you paste a screen shot again (like above)?

I have implemented the SSL using Apache and reverse proxy.

Please ignore this discussions.

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