Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Unable to set priority on issue created in Jira Automation

I am trying to set the priority of an issue created by a webhook trigger in Jira Automation. The issue is created and all of the data is transferred ,but I get the following error message when trying to set the priority:


Unknown fields set during create, they may be unavailable for the project/type.
Check your custom field configuration. Fields ignored - Priority (priority)
Issues created successfully

I haven't changed any custom fields or anything, and I can change priority on other issues in Jira. it even gives me the option to set the priority while I'm creating the rule, but shows the error when it executes. Has anyone else had this problem or can steer me in the right direction?

1 answer

0 votes

Can you please provide the details of the automation rule?

Are you creating issues in a Team Managed project or Company Managed project? Is it a Software, Business, or Service project?

If you create the same type of issue in the same project manually through the UI, do you see the Priority field in the Create Issue dialog?

When I just click the create button, I see and option to change the priority field. I am in a team managed Jira Software project. 

Here is the flow for the rule:Screen Shot 2022-08-09 at 2.25.01 PM.png

Just to confirm, can you provide a screen image of the Create Issue screen in this project showing that you are creating a Bug type issue and it includes the Priority field?

I ask because when I created a vanilla Team Managed Software project the Priority field is not automatically added to the issue types. So I'd like to see confirmation that the Priority field is in fact available on the screen for the specific type of issue you are trying to create in that specific project with Automation.

That would be the screen within your automation rule where you are creating the issue.

I'm talking about the screen you see when you click the Create button in the menu bar and get the Create Issue dialog.

Screen Shot 2022-08-09 at 3.14.20 PM.png


In the rule the list of fields you can choose from to set is not constrained by the fields that are actually available to set when you are manually creating an issue. If the Priority field is not in the Create Issue dialog, then the Automation Rule won't be able to set that field.

Ah, sorry about that. Here's the one:

Screen Shot 2022-08-09 at 3.26.18 PM.png

And is that for a Bug type issue specifically in the same Noteful App project where you are trying to create issues with the automation rule?

Who is the Actor specified for the rule in the Rule Details?

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events