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Unable to send emails from Jira referencing Azure 365 tenant

PF
PF Dec 03, 2022

We recently moved our Exchange to the Azure cloud, but are still using Jira Server on-prem. We are trying to get mail outgoing mail working but have run into a wall getting generic authentication errors when performing the test connection.

Does anyone have any documentation they could share?

 

 

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Rilwan Ahmed
Rilwan Ahmed Community Leader Dec 03, 2022

Hi @PF ,

Please make sure network ports are opening between mail server(azure cloud) and Jira server. Then you can follow steps described in https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html 

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PF
PF Dec 06, 2022

Issue was caused by 365 configuration settings.

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