Unable to send emails from Jira referencing Azure 365 tenant

PF December 3, 2022

We recently moved our Exchange to the Azure cloud, but are still using Jira Server on-prem. We are trying to get mail outgoing mail working but have run into a wall getting generic authentication errors when performing the test connection.

Does anyone have any documentation they could share?

 

 

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Rilwan Ahmed
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December 3, 2022

Hi @PF ,

Please make sure network ports are opening between mail server(azure cloud) and Jira server. Then you can follow steps described in https://confluence.atlassian.com/adminjiraserver/configuring-an-smtp-mail-server-to-send-notifications-947184044.html 

PF December 6, 2022

Issue was caused by 365 configuration settings.

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