Within the backlog I cannot do a drag and drop of the issues. It shows that I am moving the task in the backlog but once I drop it the task goes back to its original position. I have looked into Permissions Scheme -> Issue permissions and 'any logged in user' has access to all listed permissions.
Looking through the html code and found that there is a option for 'draggable' however draggable="false".
Has the ticket been closed? Can you confirm that Atlassian initiated a fix? We don't like it when things magically get fixed.
In any case, I am still experiencing some issues.
I have a Classic JIRA Kanban based on a filter combining a classic project and next-gen project. Today in limited testing,, I saw that there were several tickets whose ranking seemed to be "out of sync" on the backlog between Classic and Next-Gen. these could not be moved. However, when i put them in the same sequence (by shuffling those that were in sync), then i was able to move them on either backlog. more testing is needed to confirm this since I only attempted it two or three times.
Yes, Atlassian initiated a fix and closed the ticket based on several comments by users here that it solved their problem.
If you have additional problems based on your unique use of the boards, you will need to create a support ticket directly with them here:
Sorry to hear about this problem. We are tracking a very similar ranking bug in next-gen projects over in JSWCLOUD-17654. But I am not 100% this is exactly the same bug, just because no one here has reported seeing that same error, but the behavior is effectively the same.
If you are a site-admin on a Cloud site where this is happening, please create a technical support request with our Cloud team about this. Be sure to include the account names/emails that have this problem as well as the project and board where this happens. You can do this by going to
If you are not a site-admin, you won't be able to create this kind of support case. What I would like to do is ask that you contain one of your Atlassian Cloud site-admins and ask them to create a support request about this on your behalf.
I tried to recreate this problem in my own Cloud site, but so far everything has been ranking correctly for me, even in a restricted next-gen project where my account was not an admin. Ultimately, I want to see that our Cloud support team has support cases about this problem as this can give support access to the Cloud environments seeing this problem.
Hi Jackie - Welcome to the Atlassian Community!
Take a look at what I just posted here:
Maybe that will help. But now I am suspicious that two posts come in on the same thing within a few minutes of each other. I do not have the problem with my board, but what kind of project is it?
Hi John - thank you for your prompt reply!
We are using next-gen project. Similar to what Eric mentioned in his post, I am able to move to top and move to bottom of backlog, but can't drag items.
I also went through Permissions -> Schedule Issue and Application access : Any logged in user". Also, there are no filters being used.
It seems that this is a current problem only if the ticket has an EPIC. Tickets without epics respond to drag/drop. I removed the Epic from a non-responding issue and was able to drag/drop after the EPIC was removed.
@John Funk can you provide the atlassian ticket or other reference from yesterday?
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