Unable to move issue to new state in Kanban board

I'm using a Kanban board and I am unable to move tickets to a state that has a transition screen. Accessing the ticket directly, I am able to do it.

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Make sure that the columns in the Kanban board are correctly mapped to Jira statuses. 

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Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

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