Unable to move an issue

Dear Team,

We are getting the attached error while trying to performing move option in jira issue.

Kindly help. Thanks in advance.

jira move error.PNG

2 answers

0 votes

My first thought on reading the error is that there might be some corrupted data in the database, having a NULL where it is expected to have a value and it's colliding with a table constraint.

After a quick research, I read that empty strings are treated as a NULL value by Oracle DBMS, so that might have something to do with the error.

There's a KB article on how to fix a quite similar error here:

https://confluence.atlassian.com/jirakb/ora-01400-error-when-deleting-an-issue-720639157.html

Also have a look at:

https://jira.atlassian.com/browse/JRASERVER-61007

specially the part about database drivers.

Anyway, the research on this particular issue probably needs a deep research, diving into your logs.

I'd suggest opening a ticket with Atlassian Support describing how to reproduce the issue, attaching to the ticket a screenshot of the error and a Support ZIP file.

If you finally fix it, please, add the correct answer here so that other users experiencing the same issue can benefit from it.

Regards and good luck!

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

5,382 views 21 17
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you