We have a self hosted Jira instance. After adding Active Directory user directories and possibly disabling the Jira directory, I can no longer login with a Jira Administrator account. Is there a way to reset a user account without being able to login to the front end of the application?
I do have full access to the database and server running Jira.
Sorry to hear about this problem. I understand you recently enabled an LDAP user directory and might have disabled the internal Jira user directory and can no longer login to Jira.
I would recommend walking through the guide in Retrieving the JIRA Administrator. While Jira 7 and higher has a recover mode you can specify in the JVM startup options, if that approach does not work, then I would be interested to see if you can run the following SQL queries against the Jira database and in turn perhaps I can guide you that way:
To find out which group(s) have been granted the JIRA Administrators global permission, run the following database query:
select group_id from globalpermissionentry where PERMISSION='ADMINISTER';
To find out which group(s) have been granted the JIRA System Administrators global permission, run the following database query:
select group_id from globalpermissionentry where PERMISSION='SYSTEM_ADMIN';
Now that you know which group(s) have the global permission, run the following database query to find out which users are in that group (replace "jira-administrators" with the group returned by the above query):
select child_name, directory_id from cwd_membership where parent_name='jira-administrators';
and then also
4. This shows us a list of all the user directories in Jira.
select * from cwd_directory;
With these 4 query results we should be able to understand the user directories, groups, and system admins account names. It can then be possible to adjust these via SQL as a means to be able to login to Jira again.
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event