Unable to log work

[Kasparas Kizlaitis]

Good afternoon!

I am unable to Log Work in JIRA (and it seems that no one in our team is able to). I went to Unable to Log Work issue but there is no answer there – everything is enabled, all the permissions are set (I can see that from Permission Helper action).

What is there else that could be wrong that we cannot log our work?

Thank you for you assistance!

[Alexey Matveev]

Are you sure you checked the  workflow of the issue? The part about  jira.issue.editable ?

[Kasparas Kizlaitis]

May I ask you how to check this flag of the workflow?

[Alexey Matveev]

You need to

1. Find the workflow for the issue.

2. Go to cog item-> Issues -> Workflows.

3. Switch to the edit mode of the workflow

4. In the workflow choose the status in which your issue is now

5. Click view properties

6. Check if you have the property there. 

[Kasparas Kizlaitis]

I checked it and no, it did not have jira.issue.editable flag.

I added jira.issue.editable -> true to one of our workflow steps and I submitted the draft, however, 'Log Work' field or button hasn't appeared on issues that are currently in this one workflow step.

Anything else that I should try or check?

[Alexey Matveev]

Are there no issues with Log Work button enabled in your Jira instance? Or only certain issues do not have the button?

[Kasparas Kizlaitis]

As far as I see it, no issues currently have Log Work button.

By the way, I am looking for this button when I select the issue, then select three dots and look at "More Actions". It's not there. Maybe it should be somewhere else?

[Alexey Matveev]

I see, could you open the detail issue view and there must be "More" dropdown. Then inside the More dropdown there must be Log Work button.

I am not sure in what screen you choose three dots. There are many screens like that in Jira.

[Kasparas Kizlaitis]

By saying "More" dropdown you mean these three dots on the upper right? If yes, there is no Log Work button there.

[Alexey Matveev]

Nope, I have a more dropdown near Assign button. What is your Jira version?

[Kasparas Kizlaitis]

Unfortunately, I cannot check it because I don't have rights. Is there a process of upgrading our JIRA version?

[Alexey Matveev]

No, you do not need to upgrade your Jira. Just definately your screen is different a bit from mine. Maybe you have a newer version. It would be nice to know your Jira version. At least is it Cloud version or Server?

[Kasparas Kizlaitis]

It is a Cloud version.

[Alexey Matveev]

I see. Cloud version can not be updated. 

[Kasparas Kizlaitis]

So are there any more things that we could try?

[Kasparas Kizlaitis]

@Alexey Matveev I am somehow able to log my work through JIRA app for iOS devices but not through JIRA web page. This is insane...

[Alexey Matveev]

I think we should wait until someone from Atlassian Support sees the question.