Within the backlog I cannot drag & drop issues. If I want to do this I receive an error:
"Issue DUM-83 couldn't be moved. Internal server error"
The task/issue goes back to its original position: ranked by number.
I found a workaround for this problem. Since the "rank" is empty for new cards, the solution I found is to modify the board's filter query, replacing the RANK by another field.
Current: project = JA ORDER BY Rank ASC
New: project = JA ORDER BY PRIORITY ASC
Yes, that fixes it but to the price that ranking will be impossible, I strongly guess.
Have you checked LexoRank troubleshooting page if it is able to spot any problem by integrity check?
You can find it here:
It is hard to pinpoint a potential root cause from the outside but at least I can share there is a troubleshooing page including an integrity check in your instance - you could execute it.
In case you are not on a Free-plan in cloud you also could raise a request with Atlassian Support to let them double check.
@Aj.J.Longare you by any chance on a different plan than the "Free" one and could let Atlassian know about this per a support request?
It seems the problem is persisting for Ineke but as her team is on a Free plan she cannot open a request with Atlassian.
Please do let me know.
From looking at the history of it I am not convinced we will get it sorted out by Community help only.
@Ineke Strobbe @Daniel Ebers I did a little digging and the issue seemed to be related to the "Rank" issue field. For some reason, several of the issues we created did not receive a rank when they were created and this prevented moving them in the backlog. We've updated the field for each issue and are now able to position them within the backlog. I'm still not sure why they didn't receive a rank initially.
@Aj.J.LongVery good finding! I can imagine that there is a relationship to the trouble you are facing because the field is tightly related to ranking.
Just a question for a better understanding - did you update the rank field programmatically of some kind?
In Issue Navigator I am able to locate the field (via columns) but I am wondering what you put in there.
The fomat is kind of "0|i000lr:" and so on ... did you sort manually across all values or did you update it like "123".
In the former - how did you figure out what to put in?
Thanks in advance!
is there the possibility to get a slightly bigger screenshot with some context around in order to see from and to where you are trying to move the cards?
Please also describe what you are trying to do with the card exactly so Community is better able to understand - especially if providing a screenshot is not suitable.
Apart from that the error message should be presented in a way it tells what is wrong. The generic info "internal server error" is less useful.
I need to back up here a bit. So are you talking about moving issues w/in the Backlog screen where you can drag/drop to "Rank" them or are you talking about moving an issue w/in the board from column to column? The reason I'm asking is that your OP seems to convey w/in backlog (ranking) but your images are of the board config.
I'm talking about moving issue within the backlog screen: selecting one or more issues and drog and drop them in order to rank the issues.
I select issue DUM-14 and drag it to the top of the list.
The moment that I release: I get the error message and the issue has been placed back in the list, ranked by the issue number.
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