I was trying to use the business template to create a recruitment project in JIRA. I assigned myself as both the project manager and the project contributor, in addition to my default role as the site admin. However, when I tried to create an issue in the "Board", it just failed, telling me that I do not have the permission. (Please refer to the screenshots I took in attachment) Could someone tell me what could be the root cause for that?
You can check if you have 'Issue creation permission' using the 'Permissions helper' tool. You can access it through the global shortcuts panel: Press '.' or 'gg', then 'permission'.
Direct URL to the tool: https://<instance_name>.atlassian.net/secure/admin/PermissionHelperAdmin.jspa
Hi Ollie, I tried editing the permission as you have pointed out. Unfortunately it does not work. Actually by default permission scheme, everyone with the access to the application should be able to create and edit an issue. Not sure if its a problem with the business template...
Hi @max_yang ,
It looks like your problem is similar to the description below.
Why can't I see issues on the board?
If your project contains customized workflows, you might not be able to see your issues on the board. Here are the two main cases where this can happen.
1: Your project contains issues that have different workflows
For instance, you have customized a workflow for a certain issue type and you have multiple workflows in your project.
BTW: Please feel free to contact me wechart guanqun1982, I will add you to Chinese users wechart group.
Hi Ollie, thanks! I did not customize the workflow of the project. Neither did I apply a different workflow for the issue that I was about to create.
Nevertheless, I think I've found the cause. By creating a business project, I need to specify the Assignee in the project setting, which is by default "unassigned" . I have no idea if this is a bug. But the logic behind is simply not comprehensive...
The default value is "Unassigned". In the drop down list, there are 2 options available, Project Lead or Unassigned. With the option "unassigned" chosen, I'm not able to create an issue. But the problem is not completely solved. I added another user as project manager. She was able to create something she could not see at all, i.e. she could create an issue in this project put up by me, but once she tried to access the issue she just created, she was told that she had no permission and issue went disappeared from her "Board". however, I am able to see all those issues she tried to create...now that's something really weird...
When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event