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Unable to create a new Issue

Pooja Joshi
Pooja Joshi September 12, 2017

Hi,

I am unable to create an issue or even change the status of the issue. I keep getting the message as seen in the below screenshot.

Please help.

Screen Shot 2017-09-12 at 1.05.48 pm.png

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Warren
Warren
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September 12, 2017

I don't know what could be wrong here, but I've got some additional questions which may help others answer it :

  • Are you the only person who is unable to create?
  • Have you contacted your Admin about this? What have they said?
  • Have you tried a different type (not New Feature) and put in only mandatory fields?
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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 12, 2017

Also, what are the other fields on the screen?

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Pooja Joshi
Pooja Joshi September 14, 2017

Hi Warren,

The issue seems to be only with my user profile. and I have the admin rights. see below screenshot -

Screen Shot 2017-09-13 at 10.12.53 am.png

Screen Shot 2017-09-13 at 10.12.53 am.png

I have tried all Issue types. I get the same error. no matter what I try to create.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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September 18, 2017

What does the log say the problem is, and what are the other fields on the create screen?

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