Unable to connect to jira. Get error 503

[Vadim Lazuko]

We have Jira locally installed.

After successful use for couple of months we rebooted the server and Jira wasn't then responsive.

Here's what I see at the bottom of the atlassian-jira.log:

2018-06-03 12:06:47,378 http-nio-8080-exec-11 WARN anonymous 726x6x1 - 183.56.173.135 /manager/html [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /manager/html
2018-06-03 14:48:38,098 http-nio-8080-exec-24 WARN anonymous 888x11x1 - 134.119.212.87 /echo.php [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /echo.php
2018-06-03 20:29:57,559 http-nio-8080-exec-6 WARN anonymous 1229x15x1 - 187.150.210.104 /GponForm/diag_Form [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /GponForm/diag_Form
2018-06-04 05:01:47,885 http-nio-8080-exec-9 WARN anonymous 301x30x1 - 123.249.24.188 /manager/html [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /manager/html
2018-06-04 08:23:43,072 http-nio-8080-exec-21 WARN anonymous 503x37x1 - 122.224.209.252 /manager/html [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /manager/html
2018-06-04 08:31:45,297 http-nio-8080-exec-23 WARN anonymous 511x39x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:31:45,336 http-nio-8080-exec-25 WARN anonymous 511x41x2 - 157.97.116.18 /apple-touch-icon-precomposed.png [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /apple-touch-icon-precomposed.png
2018-06-04 08:31:45,336 http-nio-8080-exec-24 WARN anonymous 511x40x1 - 157.97.116.18 /favicon.ico [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /favicon.ico
2018-06-04 08:31:45,361 http-nio-8080-exec-1 WARN anonymous 511x42x1 - 157.97.116.18 /apple-touch-icon.png [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /apple-touch-icon.png
2018-06-04 08:31:45,954 http-nio-8080-exec-3 WARN anonymous 511x44x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:31:54,929 http-nio-8080-exec-4 WARN anonymous 511x45x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:31:59,631 http-nio-8080-exec-6 WARN anonymous 511x47x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:31:59,711 http-nio-8080-exec-8 WARN anonymous 511x49x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:32:10,581 http-nio-8080-exec-9 WARN anonymous 512x50x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:32:14,779 http-nio-8080-exec-11 WARN anonymous 512x52x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:32:14,841 http-nio-8080-exec-13 WARN anonymous 512x54x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:32:33,800 http-nio-8080-exec-15 WARN anonymous 512x56x1 - 157.97.116.18 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:40:21,438 http-nio-8080-exec-20 WARN anonymous 520x58x1 - 94.25.228.217 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp
2018-06-04 08:51:08,108 http-nio-8080-exec-22 WARN anonymous 531x59x1 - 187.202.189.171 /GponForm/diag_Form [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /GponForm/diag_Form
2018-06-04 09:14:39,058 http-nio-8080-exec-24 WARN anonymous 554x61x1 - 84.52.88.144 /secure/errors.jsp [c.a.jira.security.JiraSecurityFilter] Rejecting security-sensitive request that bypassed Johnson filter: /secure/errors.jsp

[Mirek · Accepted solution]

Hmm.. This logs do not contain any ERROR tag (only WARN), but I think you might have a problem with permission or cache. A little bit more information is required  (like JIRA version, type... etc.) , but please check this article first:

https://confluence.atlassian.com/jirakb/jira-does-not-start-due-to-unable-to-clean-the-cache-directory-223219163.html

I am guessing that it is a file system permission error.

[Vadim Lazuko]

thanks this and close to that suggestions like this one: https://community.atlassian.com/t5/Jira-questions/Connecting-to-Jira-gives-blank-webpage-with-address-errors-jsp/qaq-p/59827 helped - stopped Jira, cleared cache, started Jira