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Unable to connect Slack to Jira Cloud Edited

Hello,

I'm trying to use the Jira Cloud Slack App, but I'm unable to connect a channel to a project.

  • I have admin access to both the Slack workspace (Owner role) and the Atlassian Site (Org & Site admin)
  • The bot appears in the list of Apps in the Slack sidebar
  • Trying to invoke the `/jira connect` command just displays "Something went wrong" message
  • Trying to invoke the `/jira create` command prompts a popup with no projects in the drop-down menu
  • There's no sign of the Slack integration anywhere in Atlassian/Jira Cloud
  • Visiting https://{my_company}.atlassian.net/plugins/servlet/ac/jira-slack-integration/addon-config-page URL shows "Something's gone wrong" error popup (image attached)
    Screen Shot 2021-01-14 at 12.04.11.png

1 answer

0 votes

This could be an issue on either end (Jira or Slack). Just for general reference, here is the integration documentation from Atlassian. It might help triage the issue.

https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-slack/

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