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Unable to connect Slack to Jira Cloud - No projects found

I have added Jira Cloud and connected it to my workspace's Slack.

However, after signing into Jira Cloud to connect with my Slack account, it says that the site <sitename> doesn't have any Jira projects. 

On the other hand, I have created several Jira Projects on the said site.

Steps taken:

1. Create a project on <sitename> 

2. Add Jira to Slack's workspace

3. Select Jira under Apps on Slack

4. Connect Project

Result: The site <sitename> doesn't have any Jira projects. 

Would appreciate any help given to solve this issue.


2 answers

0 votes

Hi Bryan,

This is possible if you do not have access to view the Jira projects in that site. Do you have access to the projects in that site? For example, can you access them in the web browser?


David - Product Manager

Hi David,

I believe I have access to the projects on the site as I was the one who created the site and projects. 

@Bryan Ng What project type are you using? If you are using a Team-Managed (formerly 'next-gen') project, I don't believe it is possible to integrate Slack with this project type without the use of an add-on

@Callum Carlile _Automation Consultants_, I'm using company managed software. 

@Callum Carlile _Automation Consultants_ Hi Callum, can I check if it's due to me not having Jira Cloud?

Must I be subscribed to Jira Cloud to enable slack connection?

@Bryan Ng If you're not using Jira Cloud then there may be a few additional things that you will need to do - you may require a marketplace add-on due to the way that Slack communicates with Jira. I would check out this link for more information

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