Unable to confirm user account when creating a new user

Tuna Acar January 19, 2022

Our team member has tried to create an account but he is not receiving the email with the link to confirm his Email address. The account can't be activated. 

2 answers

1 accepted

0 votes
Answer accepted
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 21, 2022

Hello @Tuna Acar,

Welcome to the Atlassian Community!

I saw that you created a ticket with our customer advocates and posted the affected email address there. 

Searching the email on our tools it returned a bounce due to the following error:

550: 550 5.4.1 Recipient address rejected: Access denied. AS({hex}) [FR2DEU01FT026.eop-deu01.prod.protection.outlook.com] 

I removed the bounce and the verification email should be delivered now.

Kind regards,
Angélica

0 votes
Tuna Acar January 24, 2022

Hello @Angélica Luz,

 

thank you, it worked now.

 

Best regards,

Tuna

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events