Unable to change board ownership

I keep getting "No Matches" when trying to transfer ownership of a Greenhopper board from me to another user. Greenhopper 6.2.1. Yes I'm an admin, yes the user exists because I transferred filter ownership to him and he signed in a short time ago. He's Project Lead and he has permissions in the project....what am I missing?

5 answers

1 accepted

0 votes
Accepted answer

Hi all,

signed up to the boards to post this reply, so I hope it helps :)

We've had the same issue today. I am in the same situation as J. Caldwell, that is I am JIRA admin and couldn't change board ownership. However, after I added myself to the group 'jira-developers' I was suddenly able to do it.

So, you might want to check whether you belong to this group and, if not, add yourself.

Greetings from Hamburg, Germany,

Daniel

0 votes
Ahmad Danial Atlassian Team May 22, 2013

Hey there, J. Caldwell.

Can you try to type the name of the user to see if he appears on the generated dropdown for the Owner field in the GreenHopper configuration page? By default, when you click the dropdown, it will show the No Matches option.

Warm regards,

Danial

Tried. Also tried copying the user ID in there, etc. No luck.

Ahmad Danial Atlassian Team May 27, 2013

Hey there again, J. Caldwell.

This is indeed strange. Does it occur with other board(s) or other user(s) too? Can you check if he belongs to the JIRA Administrator (https://confluence.atlassian.com/display/JIRA/Managing+Global+Permissions) permission?

Warm regards,

Danial

It's me trying (Jira God) trying to transfer it to another non-god jira user.

0 votes

Hi J. Caldwell,

Does your user have the Browse Users global permission? Without this permission, you are not able to view any users.

I hope this helps!

Cheers,

Clarissa.

Yep....it's me and I'm god in Jira. :)

Daniel,

I'm going to try your suggestion and see...

J

HA! That was it. Danke schön Daniel.

Further review of the Global Permissions showed that the defaut Global settings only had the Developer group as being having the "Browse Users" permissions, so because the user wasn't in there, I couldn't get them in.

I've changed that to the main Jira User's group, now everyone can be selected.

J

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Thursday in Jira Ops

I'm John Allspaw, Ask Me Anything about incident analysis and postmortems

I'm John Allspaw, co-founder of   Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...

4,140 views 14 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you