Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to add watchers

I am system administrator for our Jira environment and still I am unable to add a new watcher to a Jira issue. Any ideas?

3 answers

3 accepted

1 vote
Answer accepted
Liam Green Community Leader Jun 17, 2021

Hi @Ignacio C 

Welcome to the Community!

Have you tried the Permission Helper to see if it assists?

Regards,

Liam

Thanks, @Liam Green . I am listed as not having Manage Watchers permissions. But being both system administrator and project administrator, should I have that permission? Am I missing anything? 

Thanks in advance

Liam Green Community Leader Jun 17, 2021

Hi @Ignacio C 

Being a project and system admin doesn't automatically give you every permission.

If you go into the permission scheme you can add yourself / your role to the Manage Watcher permission.  

If you need some help with permissions then this link should help.

Regards,

Liam

Like Dirk Ronsmans likes this
0 votes
Answer accepted
Dirk Ronsmans Community Leader Jun 17, 2021

Hey @Ignacio C and  welcome!

Like @Liam Green  suggests it probably has to do with the permissions on the project. Just because you are a system admin for the environment that doesn't mean you have permissions on all the projects.

I suggest to go in to your project settings and verify the permisisons:

image.png

Especially the Manage watchers one would be a good one to look at.

I am project administrator for this project and I belong to the project role Administators, which is listed as being able to Manage Watchers. 

0 votes
Answer accepted

Ok, there was something wrong. Despite I myself created the project I was not listed in the People list. I added myself to the People under Administrator role and now I can manage watchers.

Thank both for the lead!

Liam Green Community Leader Jun 17, 2021

No problem @Ignacio C 

Feel free to accept both our answers if we helped

Like Ignacio C likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Trello

🏊‍♀️ Atlympic Event: Trello

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

22 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you