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Unable to add watchers

I am system administrator for our Jira environment and still I am unable to add a new watcher to a Jira issue. Any ideas?

3 answers

3 accepted

1 vote
Answer accepted
Liam Green Community Leader Jun 17, 2021

Hi @Ignacio C 

Welcome to the Community!

Have you tried the Permission Helper to see if it assists?



Thanks, @Liam Green . I am listed as not having Manage Watchers permissions. But being both system administrator and project administrator, should I have that permission? Am I missing anything? 

Thanks in advance

Liam Green Community Leader Jun 17, 2021

Hi @Ignacio C 

Being a project and system admin doesn't automatically give you every permission.

If you go into the permission scheme you can add yourself / your role to the Manage Watcher permission.  

If you need some help with permissions then this link should help.



Like Dirk Ronsmans likes this
0 votes
Answer accepted
Dirk Ronsmans Community Leader Jun 17, 2021

Hey @Ignacio C and  welcome!

Like @Liam Green  suggests it probably has to do with the permissions on the project. Just because you are a system admin for the environment that doesn't mean you have permissions on all the projects.

I suggest to go in to your project settings and verify the permisisons:


Especially the Manage watchers one would be a good one to look at.

I am project administrator for this project and I belong to the project role Administators, which is listed as being able to Manage Watchers. 

0 votes
Answer accepted

Ok, there was something wrong. Despite I myself created the project I was not listed in the People list. I added myself to the People under Administrator role and now I can manage watchers.

Thank both for the lead!

Liam Green Community Leader Jun 17, 2021

No problem @Ignacio C 

Feel free to accept both our answers if we helped

Like Ignacio C likes this

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