Unable to add team member to project.

Angie Laurent March 17, 2024

I have attempted to add team member to a project several times but I am unable to because I keep getting an error message that says "something went wrong. we can't add anyone right now." Please provide a solution for this issue. 

3 answers

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Stephen Wright _Elabor8_
Community Leader
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March 17, 2024

Hi @Angie Laurent 

What kind of project is this - Team-managed or Company-managed?

And do the user(s) have access to Jira Software via your user management?

Ste

Angie Laurent March 17, 2024

Hi Stephen, it is team managed

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2024

Hi @Angie Laurent

I'd check the questions from Trudy and Susanna first, any thoughts on these?

Ste

0 votes
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2024

Hello @Angie Laurent 

Welcome to the Atlassian community.

Your post tags indicate you're using a free subscription. Is that correct? Have you always been using a free subscription?

A free subscription is limited to 10 users. Do you already have 10 users for your Jira application?

0 votes
Susanna Babayan March 17, 2024

hi! what kind of project is this and how are you adding them? can you share your steps?

Angie Laurent March 17, 2024

Hi Susana, it is team managed. I am adding them by clicking on the "add people" icon under the Board tab. Then add type the user's email and select add. 

Susanna Babayan March 17, 2024

have you added them via Project settings>Access?

cause per my understanding you're trying to give them access to the board without adding them into the project

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