Unable to Access Market Place

I am receiving the the following error:

The Atlassian Marketplace server is not reachable. Available application updates will not appear on this page. 

When selecting Applications | Versions and Licences Option

This is affecting my ability to connect to Market place and obtain new plugins or update them. Including application updates.

Server running on SSL. I am attaching the log generated when system Attemps accesing Atlassian Market Place:

 

2017-08-18 08:12:22,529 https-jsse-nio-9757-exec-19 WARN creacore 492x197x1 1645sst 17.5.7.50 /plugins/servlet/applications/versions-licenses [c.a.u.application.marketplace.ApplicationMarketplaceQueriesImpl] Marketplace product query failed: com.atlassian.marketplace.client.MpacException$ConnectionFailure: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)
2017-08-18 08:12:23,292 https-jsse-nio-9757-exec-10 WARN creacore 492x199x2 141yj45 17.5.7.50 /plugins/servlet/applications/versions-licenses [c.a.u.application.marketplace.ApplicationMarketplaceQueriesImpl] Marketplace product query failed: com.atlassian.marketplace.client.MpacException$ConnectionFailure: java.net.SocketException: java.security.NoSuchAlgorithmException: Error constructing implementation (algorithm: Default, provider: SunJSSE, class: sun.security.ssl.SSLContextImpl$DefaultSSLContext)

Please advise.

Thanks

 

2 answers

0 vote

Hi Juan,

Are you able to access the Marketplace if you bypass SSL?

Also, besides the errors you posted are there other errors such as PKIX errors, etc?

Cheers,

Branden

All issues were related to wildcard SSL used to secure Jira. keystoreType has to be JKS and make sure to use keyAlias under connection in server.xml.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 5 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

26 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot