Turning off notifications when you're the reporter

Andy Newton March 15, 2024

Up until last week or so, Jira's notification settings had an option to turn off notifications for tickets you're the reporter on (in other words, the tickets you set up). Now the option doesn't seem to be in the settings anymore, and my team is being inundated with notifications for tickets they set up but are no longer responsible for. Did this option move to another place, or are there plans to revive this option? It's making our work much less efficient.

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Trudy Claspill
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March 15, 2024

Hello @Andy Newton 

Review this article on the changes to personalized Notifications management.

https://community.atlassian.com/t5/Jira-Software-articles/Take-control-of-your-inbox-with-new-ways-to-manage-Jira/ba-p/2637342

If you have feedback on the changes you may want to add to the comments on that article, or contact Atlassian support to open a change request.

Andy Newton March 15, 2024

@Trudy Claspill Thank you for pointing me to this article. I've left a comment on the post detailing the issues my organization is having with their latest update. Unfortunately, preventing users from defining what tickets are relevant to them was an intentional choice by Atlassian. Not sure why they would take away users' ability to customize their notifications and then call it an improvement. Hopefully they realize they were operating under faulty assumptions about how people use their product, and they'll rectify the problem.

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Dan Facey March 19, 2024

Members of my team do CSV file loads into Jira, this causes them to be the reporter on thousands of issues. They do not want notifications every time one of those tickets is changed. The old settings allowed user to turn off notifications if they are the reporter. I don't see that options anymore??  This is not an improvement :(

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