Hi, I am trying to create a report to show me the number of tickets closed within 2hours, 4 hours and anything over? Is this possible using the advanced query aspect?
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Bill
Hello !
I am not sure you can get directly the number of tickets neither the completion date..
But maybe you can figure out something using query like that : "updatedDate >= -5d and status in( Done, "Done Done")" ?
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Edit : Using the "resolutionDate" should be better, I guess.
Query : "resolutiondate >= -5d"
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